Manage Barracuda Support and partner access to messages from the Support tab in the Barracuda Email Security Service.
Barracuda support access is enabled by default. To disable access, click Disable Support Access. Note that you must enable Support Access to allow Barracuda Support to investigate message content.
Partner Access to Messages
Partner access to messages is enabled by default. To disable access, click Disable Message Body Access. When disabled, partners can continue to manage your accounts but cannot view the content (message body) of emails for these accounts.