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Reviewing Incidents

  • Last updated on

The Incidents page displays all incidents for your Barracuda Forensics & Incident Response account, along with the suspicious email associated with each incident.

Note that after an email has been remediated in any way, that email will only be visible from within the incident on the Incidents page. The email will no longer appear in searches, on the location map, or in user-reported emails.

To review incidents:

  1. Log into Barracuda Forensics & Incident Response.
  2. In the left pane, click the menu (menuIcon.png) icon to toggle the menu, and click Incidents.
  3. In the Incidents screen, locate the incident you want to investigate and click VIEW INCIDENT.
  4. The top of the page view basic information about the incident, including your search terms and how many messages were received by unique recipients. You can also view a list of remediation actions you chose to take on the reported incident displays.
    Note that you cannot turn on Continuous Remediation if you did not choose to delete messages when you created the incident.
  5. Select the Email tab to view the following information. Click Export to CSV to export this data.
    • Dates emails were received
    • Whether the email was inbound (to your organization) or outbound (from your organization)
    • Sender emails
    • Affected Mailboxes (members of your organization affected by this incident)
    • Subjects
    • Status of actions taken, if any
      Status options include:

      success.png

      Email successfully removed from the user's inbox, or

      User removed email from their inbox

      notremoved.png

      Email could not be removed from the user's inbox

       

      CRremoved.pngEmail successfully removed from the user's inbox during Continuous Remediation
      CRfail.pngEmail could not be removed from the user's inbox during Continuous Remediation
      inProgress.png

      Actions pending

      noAction.pngNo remediation actions taken for this inbox/user
  6. A paper clip clip.png displays if the email has an attachment. You can see the attachment when you view the email. 
  7. Click the Sample Email viewEmail.png icon to view a copy of the email in question, along with its header information, threat details, and attachments, if any.
  8. Select the Users tab to view users involved in this incident and whether they:
    • Clicked on a link within the email – Requires that Link Protection in Barracuda Email Security Service is turned ON when the email is received. 
      Unknown: Barracuda Email Security Service does not process internal emails, so they appear as Unknown in Barracuda Forensics & Incident Response. 
    • Opened the email
    • Replied to the email or Forwarded the email 
      Unknown: Note that some values for Replied to Email or Forwarded Email might display as Unknown. This can happen if there is more than one email in an incident and it is not possible for Barracuda Forensics & Incident Response to be able to detect whether a user replied to or forwarded one of the specific messages. 
      This can also happen 
  9. Click the Incidents breadcrumb at the top of the page or use your browser's Back button to return to the Incidents page.

To create a new incident from within the Incidents page, refer to Creating an Incident.

Last updated on