New Articles
- Upgrade to macOS Device Manager 2023.4 and Higher Appears as "Failed"
- Communication with macOS Device Lost After Upgrade to macOS Device Manager 2023.4
- Video: How to use Policies, Services, and Service Plans (9 minutes)
- Video: Setting up Auto Application Rules (13 minutes)
Advanced Software Management
Alerting
- Blank Windows Event Details
- How to configure Service Center Alert Settings for email notifications
- Sending Your Customers Alert Notification Emails
Automation
- Automatic installation of applications using Barracuda RMM
- Call Files to Execute Using Scripts
- Export and Import Automated Tasks
- Importing Barracuda RMM Scripts
- Installing MSI or Executable from Web through Automation
- Requirements for Automated Tasks
- Work With User Variables Through Automation
- Import Ninite Pro Scripts
Avast Antivirus
- Cleanly reinstall Avast Antivirus
- Servers crashing with Avast Installed
- Installing and Managing Avast Antivirus
- Troubleshooting your Integrated Avast Antivirus
- Updating Integrated Avast Antivirus
ConnectWise
Device Manager
- Automatic deployment of Device Managers on Windows Laptops
- Automatic Onsite/Device Manager Upgrade Feature FAQ
- Deploying Device Managers using Microsoft's Intune
- Down Device Threshold Settings during COVID-19 Pandemic
- How to Automate Silent Device Manager Deployment
- Reinstall Device Manager locally (script)
- Uninstalling Device Managers
How-To
- How to Create a Crash Dump
- How to Enable PowerShell Scripting on Managed Devices
- How to Work with Printer Transforms
Integrations
- Deploying Barracuda Content Shield Plus Using Quick Task Automation
- How to Migrate SentinelOne from another instance to another
- Removing Infrascale BDR from Barracuda RMM
- Removing the Support Assistant
- Troubleshooting Intronis Backup Agent Deployment
- Uninstalling Advanced Software Management
MacOS
- How to Configure SNMP on Apple OS devices
- Install Device Manager on macOS 13.4 Ventura and above
- macOS Download Prep Utility Fails to Execute
- Manually configuring MacOS/OSX for Barracuda RMM
- Using the Mac OS Prep Script
- Resolving Python Execution Failure on macOS due to XCode Command Line Tools Issue
Monitoring
- How to collect and monitor tiered Windows Event Logs
- Creating Custom Log Monitors
- Enabling Syslog from Linux Device
- Monitor File Sizes
On-Premise
- Creating a separate IIS Application Pool for the Service Center SCMessaging web page
- How to Successfully Configure SQL Report Server Integration for On-Premise Partners
- Managing SQL Transaction Log File Growth
- Uninstalling the Service Center
Onsite Manager
- Automatic Onsite/Device Manager Upgrade Feature FAQ
- How to Disable ARP Scanning
- How to Disable Ping Sweeps
- How to Enable/Disable WSMan Monitoring in Onsite Manager
- How to Migrate an Onsite Manager
- How to Migrate an Onsite Manager Manually
- Register or Configure Onsite Manager links missing from the Start Menu
- So your Onsite Manager is performing poorly
- Uninstalling Onsite Managers
- Upgrading an OnSite Manager from 12.6.x to 2023.4 (and beyond)
- Upgrading Microsoft SQL Server Express for use with Barracuda RMM
- What is Simplified Deployment?
Patch Management
- AutoReboot Behavior During Patch Distribution
- Checking for Windows Updates from the command line/remote tools
- Do Not Reboot options under Patch Management
- Handling Dual Scan issue with Patch Management
- How to Clear BITS queue with jobs in a Transient Error state
- Managing Windows Versions and Patching
- Must have updates for Windows 7 SP1 / 2008 R2 SP1
- Patching policy cannot be applied due to "Failed to execute script LGPEdit.exe"
- Required updates for Windows 8.1 / Server 2012 R2
- Understanding the Site Security Dashboard
- Using the Barracuda RMM WsusClientDiagnostic tool
- Windows update related error code references
Remote
- Fully uninstall Premium Remote Control from an End Device
- How to Update Premium Remote Control Manually
- How to Use Remote Control in Microsoft Edge (Chromium)
- Premium Remote Control - Generate a new UID for a cloned device
- Remote Control and Deep Packet Installation
- Troubleshooting Remote Desktop Connections
Reporting
- Explanation of Executive Summary
- How to Deliver a Report Using a Different Time Zone
- How to Install and Update Reports
- How to Use Aggregate Reports for Multiple Sites
SentinelOne
Service Modules
- How to Install and Update Service Modules
- How to Resolve Issues with the Hyper-V Service Module failing to collect data
Site Management
- Best Practices for Barracuda RMM Credentials
- Creating an Administrator for a Single Site
- Device Detection and Merging
- Device Managers are Duplicating without Device Manager Icon over VPN
- Devices Missing from a Site
- Devices not appearing WMI enabled in the Service Center
- How ICMP Network Discovery Works
- How to Decommission a Site
- How to Update Barracuda RMM Products
- How to Uninstall (or Decommission) Barracuda RMM
- How to Work with Printer Transforms
- Resolve "1 is not a supported code page" error from Barracuda RMM logs
SNMP
- How Barracuda RMM identifies the network role of SNMP devices
- How to Capture, Parse and Troubleshoot SNMP traps using Wireshark
- How to Configure SNMP on Apple OS devices
- How to Perform an SNMP Walk
Third-Party Tools
- Import Ninite Pro Scripts
- PAExec and RemCom running on devices managed by Barracuda RMM
- Patching a Single Application or Applications from a Single Vendor
- Uninstalling Advanced Software Management
Troubleshooting
- Collecting logs for Barracuda RMM Support
- Enabling Admin Share on Managed Devices
- How to resolve alerts showing the wrong time zone in Alerts Viewer
- How to Resolve an Incorrect Proxy Detection
- Invalid Credentials Alert
- Locations and Descriptions of Barracuda RMM Log Files
- Loss of Monitoring Protocol
- Manually Configuring the Windows Management Framework
- Modifying Default Autotask Label for Specific Fields
- Reports Emails Failing
- Resetting Local Group Policy on an End Device
- Service Unavailable Message is Displayed after Applying a Service Center Hotfix
- Setting MWService as a service account
- System State Troubleshooting
- Using Multi-factor Authentication in Barracuda RMM
Update
User Configuration
WMI
- Create a Performance Counter for a custom WMI class
- How to manually configure the Windows Management Framework
- All things WSMan
Video Training
- How to use Policies, Services, and Service Plans (9 minutes)
- Setting up Auto Application Rules (13 minutes)
- Barracuda RMM Tips and Tricks Videos
- Identifying Monitoring and Configuration Gaps Tips and Tricks (Video)
- Managed Avast Antivirus Tips and Tricks (Video)
- Manual Patch Approval Tips and Tricks (Video)
- Patch Management Tips and Tricks (Video)
- Premium Remote Control Tips and Tricks (Video)
- Supporting Remote Workers (Video)
- WMI and Troubleshooting Tips and Tricks (Video)