Configuring the Alert Settings - On Premise

Service Center is able to use any email address and mail server you provide to issue email alerts and system notifications. The address you provide will also be used as the reply-to address for report delivery schedules, so it is a good idea to have someone watch the address for responses from customers.

You can also use the Alerts Setting to have the system check for any possible monitoring failures (such as which monitor is not collecting data). If enabled, Administrators will receive email reports regarding failures on the selected interval (hourly, daily or weekly). Regularly reviewing these reports with your team will help you streamline your monitoring strategy.

Configuring Your Email Settings

1. In Service Center, click Configuration > System Settings.
2. Click the Alert Configuration tab.
3. In the Message Settings section, type an email address in the box.
   Depending on the configuration of the SMTP server, this may need to be a valid email address.
4. In the SMTP Settings section, do the following:
   1. Type the IP address or FQDN for the SMTP Server in the Server Name box.
   2. Enter the Server Port. The default SMTP port is 25.
   3. Check Requires TLS if your mail server requires transport layer security.
   4. Choose either Anonymous or Basic Authentication. Basic
      Authentication requires you to also enter a username and password.
5. Click Save.

Testing Your Email Settings

1. In the Send Test Email section, enter the address to which the test email is sent.
2. Enter a subject line for the email.
3. Click Send.
   A window appears with either a success message or details regarding any errors.
4. Click Close.

Configuring the Monitoring Failure Settings - On Premise

Barracuda RMM can track the status of monitor failures and send email reports to administrators. Monitor failures are when data being requested cannot be collected from a managed device. This can occur when there are environmental problems or configuration issues.

Examples of environmental problems are firewalls blocking access to WMI ports or corrupt WMI repositories.

Configuration issues are when users have applied monitoring policies or device level monitors to devices that cannot respond. Examples of this would be applying the macOS or Cisco Firewall monitoring policies to Windows devices.

1. In the Monitoring Settings section, select the Enable Log Monitoring check box.
2. Select how frequently the system will run an audit (hourly, daily or weekly).
3. Click Save.