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Barracuda RMM
formerly Managed Workplace
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Upgrading Service Center - On Premise

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Upgrading Service Center requires exclusive control over the database instance. If other databases for production systems are present in the same instance, an outage window must be scheduled in which the upgrade may be completed. For this reason, and to ensure optimal performance of all databases, we recommend dedicating an instance to Service Center.

Notes

The SQL Agent Windows service must be set to Automatic startup and be running prior to upgrading.

The Service Center application server must be able to access the MWResources file share on the SQL Reporting Services application server to import reports.

Performing the Upgrade
Notes
  • Stop the Service Center Monitor Windows service before performing full database backups of SCMaster, SCData_Default, MWSessionState, ReportServer and ReportServerTempDB databases.
  1. Double-click the file SetupSC.exe to launch the Service Center installer. Click Install Now.
    The installer detects an older version of Barracuda RMM and asks if you want to upgrade.
  2. Click Yes.
    The installer welcome screen opens.

  3. Click Next.

    At this point, if the installer is unable to stop the SQL Reporting Services, the installer will halt and prompt you to stop it manually. To do so, open a management console, right-click the service named in the installer message and choose Stop. Contact Technical Support if you need help.

    The installer presents a reminder to ensure current backups of the Barracuda RMM databases exists before continuing.

  4. Click Next to continue.
    The Public Service Center Communication Settings dialog box opens.
  5. Enter the following information:
    • Public facing Service Center URL, which is the URL for the Service Center user interface.
    • Public SCMessaging URL, which is the URL used by the Onsite Managers and Device Managers to report and send data to Service Center.
  6. Click Next.
  7. On the Ready to Install the Program dialog box, click Upgrade.
  8. When the installation completes, click Continue on the Service Center Installation Completed dialog box to begin the Report Configuration Wizard.
  9. Indicate where Microsoft SQL Reporting Services is installed by selecting either Local Machine or Remote Machine.
    1. If you selected Local Machine, click OK. Select the check box for the Reporting Services Instance and click OK.
    2. If you selected Remote Machine, select the machine where the SQL Reporting Services is installed. Enter a User Name and Password for a Local or Domain Administrator. If you are using a Domain Administrator, include the Domain in the User Name (such as Domain\User).
      Click OK.
      Select the check box for the Reporting Services Instance and click OK.
  10. Click OK when notified that the Report Server configuration succeeded.
  11. Click Exit to close the installer.