Barracuda RMM allows you to configure and enable a custom PSA integration so that it can integrate with Service Center. You can create a custom integration
- In Service Center, click Configuration > Integrations > Service PSA Integrations.
- Click Add and then select Custom Integration.
- Ensure the Enable check box is selected.
- In the Service Identification section, type the Name of the new service partner and a Description.
- In the Web Service Configuration section, do the following:
- Type the Company ID, User Name and Password in the boxes.
- Type the WSDL Location in the text boxes.
- Click Validate, then select the Method to Invoke from the selection list.
- Type Tokens in the text box.
- For the Response Type, select either XML or String.
- In the Filter box, type the filter used to capture the ticket number from the response.
- In the Ticket Linking section, do the following:
- Select the Ticket Hyperlink check box if you want to enable the ticket hyperlink that will appear in the Alert Dashboard.
- In the Base Hyperlink field, type the URL for the external partner web service application.
- In the Ticket Column Name text box, type the name you want to give to the ticket column header that will appear in the Alert Dashboard.
- In the Ticketing Options section, do the following:
- Select either the All trouble tickets generated from any alert action button or the All trouble tickets generated from the alert actions defined in these specific policy modules option button.
- If you selected the All trouble tickets generated from the alert actions defined in these specific policy modules option button, then click Add Policy Module.
- Select the check box that corresponds with each policy module you want to add.
- Click Apply.
- Click Save.