To generate a link that a Service Center user can use to reset their password, you must know the user’s username. Once you generate the link, send the link to the user by emailing it or using a messaging application.
In order to generate a reset link, the user must not be disabled or locked out. Also, the VAR must not be disabled.
You won’t be able to retrieve the same generated link if you navigate away from the VAR Configuration General tab, so copy the link if you need to navigate off the tab. You can generate another link for the same user at any time.
To reset a user password
- In Hosted Console website, click Overview > VAR Dashboard.
- Click a VAR link.
- Click the General Information tab.
- In the Password Reset for Service Center User section, type the user’s Username.
- Click Request Reset.
- Copy the reset link by selecting it, right-clicking and clicking Copy.
- Send the link to the user.