Suppressing Site Not Communicating Alerts

Maintenance mode lets you suppress Site Not Communicating alerts at times when you know that the alerts don’t represent critical warnings. Using maintenance mode, you can suppress alerts when the site will not be communicating because you are performing maintenance on it or during planned maintenance.

When maintenance mode is activated, Site Not Communicating alerts are suppressed on all VARs, however, monitoring continues.

At the end of the maintenance mode period, alert suppression is deactivated automatically.

To suppress Site Not Communicating alerts

1. In the Hosted Console website, click Status > VAR Dashboard.
2. Click the Activate Maintenance Mode button.
3. In the Maintenance Duration list, select a period of time.
4. Click the Activate Maintenance Mode button.

To extend alert suppression

The maximum duration for a single maintenance period is nine hours. You cannot extend suppression of events for longer than nine hours in a single maintenance period.

1. In the Hosted Console website, click Status and then click one of the following:
   • Overview
   • VAR Dashboard
2. Click the Extend Maintenance Mode by 1 hour button.

To deactivate alert suppression

At the end of the maintenance mode period, alert suppression is deactivated automatically. You can also reactivate Site Not Communicating alerts immediately at any time.

1. In the Hosted Console website, click Status and then click one of the following:
   • Overview
   • VAR Dashboard
2. Click the Deactivate Maintenance Mode button.