Monitoring Cloud Services and Websites

The Cloud Services dashboard provides a summary of the health of cloud services and basic websites that you are monitoring. Along with monitoring basic websites, you can monitor cloud services that involve JavaScript redirection or require persistent sessions. For example, you can monitor cloud services like Microsoft Office 365 or Google Docs.

Barracuda RMM monitors the health of the cloud service and provides:

• The response time to access the service.
• The transaction duration, which shows how long it takes to complete the login and browsing to the actual page under scrutiny.

A stable response time with a climbing transaction duration indicates that there may be a bottleneck occurring on the web server.

	The cloud service is responsive.
	The cloud service is not responsive.

The Search Result column provides more information about the cloud service monitoring:

• Not Executed A search string has not been defined in the monitor.
• Unhealthy The search string defined in the monitor was not found. Click for more information.
• Healthy The search string defined in the monitor was found.

For example, the Google site should have the words "maps" and "images" as part of its search links. If these words are not found, then the website has changed, which could be intentional or unintentional.

To view the Cloud Services dashboard

In Service Center, click Status > Cloud Services.

To filter the list of sites in the Cloud Services dashboard

1. In Service Center, click Status > Cloud Services.

2. Select a site from the list.

To view details about a cloud service

1. In Service Center, click Status > Cloud Services.

2. Click the name of the cloud service.

To view the availability trend of a cloud service

On the Availability tab, you can click Search Result to get more information about the monitor, including when the sample was taken, whether it is up or down, response time, and more. If there was an error, you see the rendered HTML.

1. In Service Center, click Status > Cloud Services.
2. Select the site associated with the cloud service from the Site list or select All Sites to display all cloud service monitors.
3. Click a monitor title under the Cloud Service column.
4. Click the Availability tab.
5. Click Details to view more information about the data point you want to look at.
   The errors you see are not Barracuda RMM errors but standard error response codes for HTTP and HTTPS (such as the 403 forbidden error code).

To view response times and transaction durations for a cloud service

The Response Times tab graphs information collected by Onsite Manager about how long it took to receive a response from a cloud service (Response Time) as well as how long it takes to log into the cloud service and complete a transaction (Transaction Duration).

1. In Service Center, click Status > Cloud Services.
2. Select the site associated with the cloud service from the Site list or select All Sites to display all cloud service monitors.
3. Click a monitor title under the Cloud Service column.
4. Click the Response Times tab.
5. Do one of the following:
   • To specify how much information is to be displayed on the graphs, select a range from the list and click Go to refresh the graph.
   • To specify a custom interval, select Other from the list and then click a date link. Specify the interval and click OK.