Remote Assistance enables you to shadow Windows workstation desktops, chat with the logged-in user, and take control if required. The Windows-native remote assistance utility is used, but the end user does not need to initiate the request.
- In Service Center, click Status > Devices.
- Locate the device to which you want to initiate a remote control session.
- Click the device name and then click Remote Control from the right sidebar.
- In the Remote Services section, from the Service list, select Remote Assistance.
- Confirm the Remote Machine IP address is correct.
Confirm the Remote Machine Port is correct.
- Click Connect.
- If a prompt appears warning that a program is executing, click OK to continue.
If you are prompted for a password, press Ctrl+V to paste the password that was passed and stored on the Clipboard.
See Also
- Initiating a Remote Control Session Using Remote Desktop
- Initiating a Remote Control Session Using VNC, Telnet, or PuTTY
- Initiating a Remote Control Session by Launching TeamViewer
- Initiating a Remote Control Session by Launching LogMeIn Pro
- Initiating a Remote Control Session by Launching ScreenConnect
- Initiating a Remote Control Session by Launching a Third-Party Remote Control Tool