Adding Alert Remediation Information to a Barracuda Content Shield Alert Configuration

When you set up an alert email, you can add suggested steps for the technician to follow to resolve the issue. You can also add a link to a knowledge base or website with more information.

To add alert remediation information to a Content Shield alert configuration

1. In Service Center, click Service Delivery > Policies > Content Shield.
2. Click a policy name.
3. Click the Settings tab.
4. Click the title of the alert configuration.
5. In the Remediation Steps box, type the steps to take to resolve the issue.
6. In the Knowledgebase URL box, type a URL.
7. Click Save.