Barracuda RMM Knowledgebase Home

New Articles

• Generating a Legacy API Token in SentinelOne for use in Barracuda RMM

• Upgrade to macOS Device Manager 2023.4 and Higher Appears as "Failed" 

• Communication with macOS Device Lost After Upgrade to macOS Device Manager 2023.4 

Advanced Software Management

• Advanced Software Management: Patching a Single Application or Applications from a Single Vendor

Alerting

• Blank Windows Event Details

• How to configure Service Center Alert Settings for email notifications

• Sending Your Customers Alert Notification Emails

Automation

• Automatic installation of applications using Barracuda RMM

• Call Files to Execute Using Scripts

• Export and Import Automated Tasks

• Importing Barracuda RMM Scripts

• Installing MSI or Executable from Web through Automation

• Requirements for Automated Tasks

• Work With User Variables Through Automation

• Import Ninite Pro Scripts

Avast Antivirus

• Cleanly reinstall Avast Antivirus

• Servers crashing with Avast Installed

• Installing and Managing Avast Antivirus

• Troubleshooting your Integrated Avast Antivirus

ConnectWise

• Child tickets from ConnectWise do not close

• How to resolve a Connectwise System API access error

Device Manager

• Automatic deployment of Device Managers on Windows Laptops

• Automatic Onsite/Device Manager Upgrade Feature FAQ

• Deploying Device Managers using Microsoft's Intune

• Modifying Down Device Threshold Settings

• How to Automate Silent Device Manager Deployment

• Reinstall Device Manager locally (script)

• Uninstalling Device Managers

How-To

• How to Create a Crash Dump

• How to Enable PowerShell Scripting on Managed Devices

• How to Work with Printer Transforms

Integrations

• Deploying Barracuda Content Shield Plus Using Quick Task Automation

• How to Migrate SentinelOne from another instance to another

• Removing Infrascale BDR from Barracuda RMM

• Removing the Support Assistant

• Troubleshooting Intronis Backup Agent Deployment

• Uninstalling Advanced Software Management

MacOS

• How to Configure SNMP on Apple OS devices

• Install Device Manager on macOS 13.4 Ventura and above

• macOS Download Prep Utility Fails to Execute

• Manually configuring MacOS/OSX for Barracuda RMM

• Using the Mac OS Prep Script

• Resolving Python Execution Failure on macOS due to XCode Command Line Tools Issue

Monitoring

• How to collect and monitor tiered Windows Event Logs

• Creating Custom Log Monitors

• Enabling Syslog from Linux Device

• Monitor File Sizes

On-Premise

• Creating a separate IIS Application Pool for the Service Center SCMessaging web page

• How to Successfully Configure SQL Report Server Integration for On-Premise Partners

• Managing SQL Transaction Log File Growth

• Uninstalling the Service Center

• Service Unavailable Message is Displayed for On-Premise Service Center

Onsite Manager

• Automatic Onsite/Device Manager Upgrade Feature FAQ

• How to Disable ARP Scanning

• How to Disable Ping Sweeps

• How to Enable/Disable WSMan Monitoring in Onsite Manager

• How to Migrate an Onsite Manager

• How to Migrate an Onsite Manager Manually

• Register or Configure Onsite Manager links missing from the Start Menu

• So your Onsite Manager is performing poorly

• Uninstalling Onsite Managers

• Upgrading an OnSite Manager from 12.6.x to 2024.3.1 (and beyond)

• Upgrading Microsoft SQL Server Express for use with Barracuda RMM

• What is Simplified Deployment?

Patch Management

• AutoReboot Behavior During Patch Distribution

• Checking for Windows Updates from the command line/remote tools

• Do Not Reboot options under Patch Management

• Handling Dual Scan issue with Patch Management

• How to Clear BITS queue with jobs in a Transient Error state

• Managing Windows Versions and Patching

• Must have updates for Windows 7 SP1 / 2008 R2 SP1

• Patching policy cannot be applied due to "Failed to execute script LGPEdit.exe"

• Required updates for Windows 8.1 / Server 2012 R2

• Understanding the Site Security Dashboard

• Using the Barracuda RMM WsusClientDiagnostic tool

• Windows update related error code references

Remote

• Fully uninstall Premium Remote Control from an End Device

• How to Update Premium Remote Control Manually

• How to Use Remote Control in Microsoft Edge (Chromium)

• Premium Remote Control - Generate a new UID for a cloned device

• Remote Control and Deep Packet Installation

• Troubleshooting Remote Desktop Connections

Reporting

• Explanation of Executive Summary

• How to Deliver a Report Using a Different Time Zone

• How to Install and Update Reports

• How to Use Aggregate Reports for Multiple Sites

SentinelOne

• Deploying SentinelOne with Barracuda RMM

Service Modules

• How to Install and Update Service Modules

• How to Resolve Issues with the Hyper-V Service Module failing to collect data

Site Management

• Best Practices for Barracuda RMM Credentials

• Creating an Administrator for a Single Site

• Device Detection and Merging

• Device Managers are Duplicating without Device Manager Icon over VPN

• Devices Missing from a Site

• Devices not appearing WMI enabled in the Service Center

• How ICMP Network Discovery Works

• How to Decommission a Site

• How to Update Barracuda RMM Products

• How to Uninstall (or Decommission) Barracuda RMM

• How to Work with Printer Transforms

• Resolve "1 is not a supported code page" error from Barracuda RMM logs

SNMP

• How Barracuda RMM identifies the network role of SNMP devices

• How to Capture, Parse and Troubleshoot SNMP traps using Wireshark

• How to Configure SNMP on Apple OS devices

• How to Perform an SNMP Walk

Third-Party Tools

• Import Ninite Pro Scripts

• PAExec and RemCom running on devices managed by Barracuda RMM

• Patching a Single Application or Applications from a Single Vendor

• Uninstalling Advanced Software Management

Troubleshooting

• Collecting logs for Barracuda RMM Support

• Enabling Admin Share on Managed Devices

• How to resolve alerts showing the wrong time zone in Alerts Viewer

• How to Resolve an Incorrect Proxy Detection

• Invalid Credentials Alert

• Locations and Descriptions of Barracuda RMM Log Files

• Loss of Monitoring Protocol

• Manually Configuring the Windows Management Framework

• Modifying Default Autotask Label for Specific Fields

• Reports Emails Failing

• Resetting Local Group Policy on an End Device

• Setting MWService as a service account

• System State Troubleshooting

• Using Multi-factor Authentication in Barracuda RMM

Update

• Automatic Onsite/Device Manager Upgrade Feature FAQ

User Configuration

• Configuring Remote Control for End User

WMI

• Create a Performance Counter for a custom WMI class

• How to manually configure the Windows Management Framework

• All things WSMan

Video Training

• How to use Policies, Services, and Service Plans (9 minutes) 

• Setting up Auto Application Rules (13 minutes) 

• Barracuda RMM Tips and Tricks Videos

• Identifying Monitoring and Configuration Gaps Tips and Tricks (Video)

• Managed Avast Antivirus Tips and Tricks (Video)

• Manual Patch Approval Tips and Tricks (Video)

• Patch Management Tips and Tricks (Video)

• Premium Remote Control Tips and Tricks (Video)

• Supporting Remote Workers (Video)

• WMI and Troubleshooting Tips and Tricks (Video)