To send an email for an Intronis Backup alert

The alert email sent to users includes information such as:

• The alert type.
• The alert severity.
• The details of the alert.
• Ticket details, if configured.
• Remedial steps, if configured.
• Links to knowledge base articles with more information, if configured.

In most cases, the alert email also includes buttons that initiate suggested actions to correct the problem.

1. In Service Center, click Service Delivery > Policies > Intronis Backup.
2. Click one of the following:
   • Files and Folders
   • Physical Imaging Standard
3. Click a policy name.
4. Click the Settings tab.
5. Click Modify.
6. Click the Alert tab.
7. Click the title of the alert configuration.
8. In the Alert Categories, Actions and Notifications area, click the Send Email check box.
9. Select one of the following:
   • All users for the site whose role is configured to receive Alert Notifications By default, Administrators and Technicians receive alert notifications by email.
   • Specify email addresses Use to specify recipients to notify.
     Type emails, separated by semicolons, or select emails from the list and click Add to notification list.
     In the Alert Emailed From area, type the name of the email address that will appear in the From box. By default, this email address is alert@yourservicecenter1.com.
10. Click Save.
11. Click Save.