To automatically escalate a trouble ticket for an Intronis Backup

You can escalate an alert. This means that if an alert is not cleared in a set amount of time, you can send an email to bring it to another user’s attention. Typically, this is used so a second-level technician or business owner views unresolved high-priority alerts.

1. In Service Center, click Service Delivery > Policies > Intronis Backup.
2. Click one of the following:
   • Files and Folders
   • Physical Imaging Standard
3. Click a policy name.
4. Click the Settings tab.
5. Click Modify.
6. Click the Alert tab.
7. Click the title of the alert configuration.
8. In the Alert Categories, Actions and Notifications area, select the Escalate Alert check box.
9. Do one or both of the following:
   • To set a time for the alert escalation, type numbers in the Hours and Minutes boxes.
   • To send an email, select the Send Email check box. See To send an email for an Intronis Backup alert.
10. Click Apply.
11. Click Save.