Service Center is able to use any email address and mail server you provide to issue email alerts and system notifications. The address you provide will also be used as the reply-to address for report delivery schedules, so it is a good idea to have someone watch the address for responses from customers.
You can also use the Alerts Setting to have the system check for any possible monitoring failures (such as which monitor is not collecting data). If enabled, Administrators will receive email reports regarding failures on the selected interval (hourly, daily, or weekly). Regularly reviewing these reports with your team will help you streamline your monitoring strategy.
Configuring the Monitoring Failure Settings
Barracuda RMM can track the status of monitor failures and send email reports to administrators. Monitor failures are when data being requested cannot be collected from a managed device. This can occur when there are environmental problems or configuration issues.
Examples of environmental problems are firewalls blocking access to WMI ports or corrupt WMI repositories.
Configuration issues are when users have applied monitoring policies or device level monitors to devices that cannot respond. Examples of this would be applying the macOS or Cisco Firewall monitoring policies to Windows devices.
- In the Monitoring Settings section, select the Enable Log Monitoring check box.
- Select how frequently the system will run an audit (hourly, daily or weekly).
- Click Save.