To use Premium Remote Control, the Premium Remote Control agent must be installed on the client device. If you select the Automatically install Premium Remote Control option, Barracuda RMM tries to install the Premium Remote Control agent on devices on the site and on any new devices added to the site as long as this option is enabled.
The Premium Remote Control agent is not installed if:
- The Premium Remote Control agent is already installed on the device.
- A failed install of the Premium Remote Control agent is detected on the device.
If you decide you do not want the Premium Remote Control agent installed on devices added to sites, you can turn off the automatic install. This does not uninstall the Premium Remote Control from devices it is already installed on.
To Enable Automatic Installation of Premium Remote Control on Devices Added to Sites
In Service Center, click Site Management > Sites.
- Click the check boxes next to any sites where you want to install Premium Remote Control.
- Click Premium Remote Control, then click Automatically install Premium Remote Control.
To Disable Automatic Installation of Premium Remote Control on Devices Added to Sites
In Service Center, click Site Management > Sites.
- Click the check boxes next to any sites where you want to install Premium Remote Control.
- Click Premium Remote Control, then click Do not automatically install Premium Remote Control.