Setting an Alert to Self-heal

Last updated on 2024-11-05 10:47:25

You can automatically remove alerts from the Central Dashboard if the condition triggering the alert no longer exists.

Self-heal is not available for all monitor types. Some monitors scan for single events (such as AMT Events, MBSA Reports, SNMP Traps, Syslog Messages, and Windows Events). These cannot self-heal, but they can be cleared automatically after a specific period of time. For more information, see Setting an Alert to Clear Automatically.

Self-healing vs Automatically Clearing Alerts

Some alerts can be set to self-heal and others can be set to close automatically after a certain period of time. All alerts can either self-heal or close automatically, but not both.

An alert can be set to self-heal if it alerts on an ongoing condition. If that condition is met, the alert can self-heal because the alert is no longer valid. For example, a Patch Status alert can be set to self-heal if the patch’s status changes.
An alert can be set to clear automatically if it alerts on a one-time event. For example, an alert for a Windows event can be triggered, and then set to close after a certain time period.

The following table outlines some common alert types and whether they can self-heal or clear automatically

Can self-heal	Can clear automatically
Automated Task Error Automated Task Script Result Availability Bandwidth Device Warranty FortiGate Network Services Patch Status Performance Counter Print Services Error Message Print Services Status Print Services Supplies Print Services Toner Level SCE Site Not Receiving Data SNMP Website Down Website Response Website Search Windows Services	AMT Events Avast Antivirus alerts Automated Task Package Result BCS Domain Name Blocked Intronis Backup Log File New Device Print Services Page Count SNMP Traps Syslog Windows Events Windows Events NT6

To set an alert to self-heal

Locate the name of the monitor you want to configure. See Locating Monitors.
Click the Alerts tab.
Click the name of the alert.
Select the Self-Heal check box.
Click Save.

To set an alert to self-heal and clear any trouble tickets created as part of this alert configuration

Locate the name of the monitor you want to configure. See Locating Monitors.
Click the Alerts tab.
Click the name of the alert.
Select the Create Trouble Ticket check box.
Select the Self-Heal check box.
In the Self-Healing Configuration window, select the Clear Trouble Ticket check box.
This check box is only available if the Create Trouble Ticket check box was selected on the Alert Configuration dialog box.
Click Save.

To set an alert to self-heal and notify recipients when the alert self- heals

Locate the name of the monitor you want to configure. See Locating Monitors.
Click the Alerts tab.
Click the name of the alert.
Select the Self-Heal check box.
In the Self-Healing Configuration window, select the Enable Self-heal Notification check box.
From the Notify if alert is cleared within list, do one of the following:
- Select how long to wait before notifying recipients.
- Select any time if you want to be notified whenever an alert self-heals.
Click Save.

Best Practice

Self-healed alerts will still be recorded as part of a device's alert history and in reports. If you have devices where CPU or memory alerts occur frequently but are self-healed, this still presents an upgrade opportunity you can offer your client.