This page provides the following topics:
About Adding Consent
An option to add consent within Premium Remote Control is available for sites where sensitive information could potentially be accessible. This option is a configurable item on a per-site basis.
If consent is required, your customer is presented with a window to allow or reject the access.
Setting Consent Default for New Sites
In Service Center, click Site Management > Sites.
Click Premium Remote Control > Set default for new sites.
Set your desired default:
Default values for consent
Default action on timeout
Default timeout value
Changing Consent Settings for a Site
In Service Center, click Site Management > Sites.
Click Premium Remote Control Section > Modify
Make changes to the consent settings
Click Save.
Premium Remote Control access to a device requiring consent
Launch Premium Remote Control (via Remote Control page of the device or the Quick Connect link).
Premium Remote Control is launched on your computer.
A message window is presented to the customer, indicating that access is being requested.
The customer allows access.
You are connected to the device.
The session is successfully initiated.