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Barracuda RMM
formerly Managed Workplace
Overview Documentation Training Certification Materials

Viewing and Changing the Service Plans and Services Applied to a Site

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This page provides the following topics:

Site Overview Page

The Site Overview page displays which service plans and services have been applied to a site. You can:

  • View the service plan applied to a site.

  • Apply a different service plan to a site, or change the service delivery model.

  • View the services that were manually applied to a site

  • Add more services.

  • Delete manually-applied services from a site.

To view the service plan applied to a site

  1. In Service Center, click Dashboards > Central Dashboard.

  2. Click the name of a site

  3. The Service Plan Application section displays the service plan.

To change the service plan applied to a site

You can change the service plan applied to a site. For example, if you upsell a customer to a more comprehensive service plan, you can apply the service plan from the Site page to automatically implement the more comprehensive services.

  1. In Service Center, click Dashboards > Central Dashboard.

  2. Click the name of a site.

  3. In the Service Plan Application section, click the gear icon gear.jpg .

  4. Click the chevron expand_site.jpg beside the site name.

  5. Click Modify.

  6. Select a new service plan from the list.

  7. Click Save.

To view the additional services applied to a site

  1. In Service Center, click Dashboards > Central Dashboard.

  2. Click the name of a site

  3. The Additional Services section lists all of the services that have been applied to the site manually(i.e., not automatically applied via a service plan). Optionally, click a service name to open the Service page.

To apply a service to a site

You can manually apply a service directly to a device.

  1. In Service Center, click Dashboards > Central Dashboard.

  2. Click the name of a site.

  3. In the Additional Services section, click the plus icon grey_plus.jpg.

  4. Select the check box beside each service you want to add.

  5. Click Add.

To delete a service that was manually applied to a site

When a service was applied to a site manually, you can remove it from the site at any time.

  1. In Service Center, click Dashboards > Central Dashboard.

  2. Click the name of a site.

  3. In the Additional Services section, click the delete icon application_rule_firewall_delete.jpg beside the manually applied service you want to remove.