When you set up an alert email, you can add suggested steps for the technician to follow to resolve the issue. You can also add a link to a knowledge base or website with more information.
- Locate the name of the monitor you want to configure. See Adding Remediation Information to an Alert Email.
- Click the Alerts tab.
- Click the name of the alert.
- In the Remediation Steps box, type the steps to take to resolve the issue.
- In the Knowledgebase URL box, type a URL.
- Click Save.