Premium Remote Control uses ISL Light technology to connect remotely to managed devices, allowing you to file transfer, chat, and perform various administrative functions as you resolve issues remotely. Premium Remote Control requires minimum configuration; the account credentials are automatically created when you enable it in System Settings, and the agent is automatically deployed to all managed devices.
For any site, you can set the option to install Premium Remote Control automatically on all devices when they are added to the site. This does not install Premium Remote Control on existing devices, only on new devices as you add them to the site.
To Set a Site to Install Premium Remote Control on New Devices Automatically
In Service Center, click Site Management > Sites.
Click the site you want to edit.
Click the Configuration tab.
In the Premium Remote Control section, click Modify.
Select the Automatically Install Premium Remote Control check box.
Click Save.
To Set Multiple Sites to Install Premium Remote Control on New Devices Automatically
In Service Center, click Site Management > Sites.
Select the check boxes beside the sites where you want to install Premium Remote Control.
Click Premium Remote Control > Automatically install Premium Remote Control.
To Turn off Automatically Install Premium Remote Control
In Service Center, click Site Management > Sites.
Select the check boxes beside the site or sites you want to change.
Click Premium Remote Control > Do not automatically install Premium Remote Control.