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Barracuda Managed Workplace

Best Practices for Alerting

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Analyze Alerts

You can review the default alerting behaviors from monitoring policies and determine if those actions are in line with your SLAs and business needs.

Choosing whether to monitor an item can be vastly different than monitoring that item and taking action based on a circumstance of that monitor.

Alerts that are self-healed delete themselves so you never waste time investigating them. This reduces alert noise. Enabling the self-heal functionality of an alert sets the software to automatically delete an alert that has been created if it is noted that the condition is no longer present. This behavior can also be configured to send out a notification that the alert has been self-healed.

To configure the alert, you need to use the same process as with optimizing monitoring policies. For each failure point or negative condition you identify, ensure that the alert meets one of these criteria:

  • It is covered in the current Service Level Agreement (SLA) and is therefore already paid.
  • It is an actionable item outside the current SLA and subject to billing.
  • It is not currently billable but feeds into project work recommendations.

You can also control your alerting as another means of establishing tiers of service. This is done by configuring well-planned alert schedules.

For more information

Setting an Alert to Send an Email

Setting an Alert to Create a Trouble Ticket

Setting an Alert to Self-heal

Setting an Alert to Run a Script

Escalating an Alert

Analyze Results

Review the monitoring in place using the Site Configuration Summary report included with Barracuda Managed Workplace. This report provides a snapshot of the current monitoring configurations, including:

  • monitoring policies applied to service and site groups
  • monitoring policies applied to devices

Use this report to help you evaluate your current monitoring configuration and to check whether there are any unmanaged devices. Also, it will ensure that monitoring is not replicated when you upgrade to a new monitoring policy.

You should also be running the New Device Discovery report on a daily or weekly basis to ensure that you have the most complete monitoring coverage possible.

You can also get a quick look at what's not under management using the device search option to show devices not in groups.

For more information

Reporting

Searching for a Device

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