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Barracuda Managed Workplace

Viewing Trouble Tickets

  • Last updated on

The Ticket Management window displays all trouble tickets that have been created in Service Center or sent to Service Center by Support Assistant.

If the Trouble Ticket was generated by a device, the content of the Device/Website field is the device name. If the Trouble Ticket was generated by a cloud service, the content of the field is referred to as the website.

  1. In Service Center, click Trouble Tickets > Ticket Management.
  2. Do any of the following to filter the view of trouble tickets:
    • To show all trouble tickets, in the View list, select All Tickets.
    • To filter the trouble tickets by service plan, in the View list, select Browse by Service Plan and then select the Site and Site Group.
    • To filter the trouble tickets by site, in the View list, select Browse by Site and then select the Site and Site Group.
    • To filter the trouble tickets by Service Group, in the View list, select Browse by Service Group and then select the service group.
    • To filter the trouble tickets by who they're assigned to, in the View list, select Assigned To and then select the user.
    • To filter the trouble tickets by status, in the Ticket Status list, select a status.
    • To see a specific trouble ticket, in the Search Ticket ID box, enter the trouble ticket ID and click Filter.
    • To change how many tickets to display per page, select an option from the Page Size list.

 

Last updated on