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Barracuda Managed Workplace

Changing a Trouble Ticket

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  1. In Service Center, click Trouble Tickets > Ticket Management.
  2. Do one of the following:
    • In the Title column, click the title of the trouble ticket you want to update.
    • Type the ticket number in the Search Ticket ID box and click Filter.
  3. Do any of the following:
    • To change the title, type a new one in the Title box.
    • To change who is assigned the ticket, select a different user from the Assigned To list.
    • To change the category, select a new category from the Category list.
    • To change the status, select a different one from the Status list. If viewing the ticket details for the first time, you should change the status from New to Open.
    • To change the priority, select a new priority from the Priority list.
    • To change the severity, select a new severity from the Severity list.
  4. Click Update.
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