Premium Remote Control
New in Barracuda Managed Workplace 9.2 is the fully-integrated Premium Remote Control, which uses ISL Light technology to connect remotely to managed devices, allowing you to file transfer, chat, and perform various administrative functions as you resolve issues remotely. Premium Remote Control requires minimum configuration; the account credentials are automatically created when you enable it in System Settings, and the agent is automatically deployed to all managed devices. For information on enabling Premium Remote Control, see Configuring Premium Remote Control Access.
Note: If you are upgrading to Barracuda Managed Workplace 9.2, Premium Remote Control is not enabled by default. However, if you are installing Barracuda Managed Workplace 9.2 for the first time, Premium Remote Control is enabled by default and the agent will be automatically deployed to managed devices.
When Premium Remote Control is enabled, it is available as an option when remoting to a device, either from the shortcut icon or from the Device page, by clicking Remote Control on the sidebar. For information on connecting to a device using Premium Remote Control, see Using Premium Remote Control and Premium Remote Control On Demand.
Device Manager for MAC OS X
You can now monitor and manage off-network MAC OS X devices with Device Manager for MAC OS X. Now you can identify and monitor Mac devices that are not connected to the corporate network, and perform common functions such as automated tasks and remote control.
Device Managers for MAC OS X are deployed and upgraded in the same manner as Device Managers for Windows. For example, when you create a site in Service Center, you can choose to automatically deploy Device Managers to laptops. Onsite Manager will detect the laptop’s operating system and deploy a Device Manager for Windows to laptops with Windows operating systems, and a Device Manager for MAC OS X for laptops with Mac OS X operating systems. Similarly, when you upgrade Device Managers in Update Center, both types of Device Managers will be upgraded. For more information, see Adding Device Managers to a Site.
Integrated AVG AntiVirus Enhancements
Integrated AVG AntiVirus has been enhanced to allow you to password-protect the AVG AntiVirus client on end user devices to prevent unauthorized modification or removal of the client.
You can now specify legitimate files, folders, and websites that you do not want scanned by AVG AntiVirus, by creating exception settings.