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Barracuda Managed Workplace

Viewing the status of third party patches

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In order to use Advanced Software Management to apply updates, you must purchase an additional license. Contact your Barracuda sales representative.

Report pages display the status of updates on your devices. Two different Report pages are available:

  • Patch Report—Displays the status of each available third party update, showing the number of devices where it is installed, needed, and failed.
  • Device Report—Displays the third party patch status for each device under Advanced Software Management, showing the number of patches that are installed, needed, and failed on each device.

These two pages display similar information, organized differently.

  • Use the Patch Report page if you want to look at a patch and see which devices have that patch installed, need the patch, or attempted to install the patch but the install failed. Clicking an entry shows you more information on an individual patch and what status it has for different  Approval Groups. See Viewing Report Pages for the Status of Third Party Patches.
  • Use the Device Report page if you want to look at a device and see how many patches were installed recently, how many are needed, and how many failed. Clicking an entry can show you more information about the device or site displayed. See Viewing the Third Party Patch Status of Devices.
Viewing Report Pages for the Status of Third Party Patches

On the Advanced Software Management Patch Report page, you can view the status of patches that relate to sites you manage. This page displays the status of each patch so you can quickly see which updates are installed, needed, or have failed.

You can focus the list to the patches you are most interested in using advanced filtering to show only the service plan, site, approval group you want. You can also filter by release date and patch status.

You can show or hide updates that are installed, but the device needs a reboot due to the install. You also have the option to select devices that need a reboot and reboot them now.

You can also click the name of any patch to view details, including:

  • General information, such as release date.
  • Installation information, such as restart behavior, which patches it is superseded by and supersedes, and supported languages.
  • Status, such as which approval groups the update applies to, approval status, and deadlines.
  • Available revisions.
To view the status of third party patches
  1. In Service Center, click Advanced Software Management > Reports > Patch Report.
  2. Do one of the following:
    • To filter for this search only, click Advanced Filtering advanced_filtering.jpg.
    • To save search settings as default, click Preferences DashboardPreferences.png.

      If you click Preferences, the options you choose are saved as a default filter. The settings will remain as the default until you change the preferences. Changing the advanced filtering options will not change the default settings.
  3. Select any of the following check boxes:
    • Installed
    • Needed
    • Failed
    • Installed Pending Reboot
  4. Click one of the following buttons:
    • If you clicked Advanced Filtering in step 2, click Filter.
    • If you clicked Preferences in step 2, click Save.
Notes
  • To find out more details about the patch, click the name of the patch.
  • To see devices that meet the filtering criteria, click the triangle beside the patch name.
  • Devices and their patches appear in the list if the device has at least one patch that matches the selected status filter. For example, if you filter the list by selecting All Computers from the Approval Group list and you select the Failed check box, the table could display a summary of patches with a status of Failed. When expanding the patch in the table, only the devices with the selected status appear.

Viewing the Third Party Patch Status of Devices

On the Advanced Software Management Device Report page, you can view the status of updates that relate to sites you manage. This page displays the status of each update so you can quickly see which patches are installed, needed, or have failed.

You can focus the list to the patches you are most interested in using advanced filtering to show only the service plan, site, or approval group you want. You can also filter by release date and patch status.

You can show or hide updates that are installed, but the device needs a reboot due to the install. You also have the option to select devices that need a reboot and reboot them now.

You can also click the name of any update to view details, including:

  • General information, such as release date.
  • Installation information, such as restart behavior, which patches it is superseded by and supersedes, and supported languages.
  • Status, such as which patch groups the patch applies to, approval status, and deadlines.
  • Available revisions.
To view the patch status of devices
  1. In Service Center, click Advanced Software Management > Reports > Device Report.
  2. Do one of the following:
    • To filter for this search only, click Advanced Filtering advanced_filtering.jpg.
    • To save search settings as default, click Preferences DashboardPreferences.png.
  3. If you click Preferences, the options you choose are saved as a default filter. The settings will remain as the default until you change the preferences. Changing the advanced filtering options will not change the default settings.
  4. Select any of the following check boxes:
    • Installed
    • Needed
    • Failed
    • Installed Pending Reboot
  5. Click one of the following buttons:
    • If you clicked Advanced Filtering in step 2, click Filter.
    • If you clicked Preferences in step 2, click Save.
  6. Optionally, to see the devices that meet the filtering criteria, click the triangle beside the patch name.
  7. Click Filter.

All devices and their patches appear in the list if the device has at least one patch that matches the selected status filter.

Notes
  • For example, if you filter the list by selecting All Computers from the Approval Group list and you select the Failed check box, the table could display a summary of patches with a status of Failed. When expanding the patch in the table, only the devices with the selected status appear.
  • The Status Last Updated column displays the date and time a patch-managed device last checked for updates.
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