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Barracuda Managed Workplace

Setting Default Email Options

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You can use the Alert Configuration tab to configure the From email address and the SMTP server address so that Service Center can send email alerts and system notifications.

To set the default email address
  1. In Service Center, click Configuration > System Settings.
  2. Click the Alert Configuration tab.
  3. In the Email Settings section, type an email address in the Message Settings box.

Depending on the configuration of the SMTP server, this may or may not need to be a valid email address. Most mail servers now verify that a real email address is used. They will bounce or capture messages with a fictive address in mail filters. The mail server doing the screening is linked to the email address of the recipient. If a fictive address is used in the From box, the message may not reach the destination if the recipient's mail server is screening messages, which is a common practice.

For alert notifications, this email address is used as the From address. For report deliveries, this email address is used as the Reply To address.

To set the SMTP options

The SMTP options are only available for on-premise Service Centers with a modem installed on the application server.

  1. In Service Center, click Configuration > System Settings.
  2. Click the Alert Configuration tab.
  3. In the Server  Name box, type the IP address or FQDN for the SMTP server.
  4. Type the port in the Server Port box.
  5. If Transport Layer Security (TLS) is used by the mail server to which you will be connecting, select the Requires TLS check box.
  6. Select one of the following option buttons:
    Anonymous Allows anonymous logins.
    Basic Uses the username and password you specify for the mail server.
  7. Click Save.
To test the email

The test email feature is only available for on-premise Service Centers.

  1. In Service Center, click Configuration > System Settings.
  2. Click the Alert Configuration tab.
  3. In the To box, type a valid email address.
  4. Enter a subject in the Subject box.
  5. Click Send.
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