Barracuda Managed Workplace has a robust notification engine to keep technicians informed when problems are identified in an environment. The alerting engine is closely tied to the monitoring engine. Based on the monitoring being performed, you can define search strings, thresholds, events or many other parameters and have alerts sent to any user or external individual.
Alert actions can take many forms, including trouble ticket creation, email messages, and can be scheduled via alert schedules to ensure that the appropriate people are being notified. Additionally, with automatic alert escalation capabilities you can ensure that no alerts are missed and that the appropriate action is taking place.