Support Assistant is your company's brandable presence on managed Windows and Mac devices and includes a context menu and an icon which is delivered in one of two ways:
- as a recommended feature of the Device Manager when the profile used is configured to display an icon in the notification area
- independently by configuring an automated task
The brandable icon can be a 16 x 16 pixel image of your corporate logo, or any other icon that you choose. You can also add another icon to indicate a fault state so the user knows when something is not working properly with the Device Manager.
You can determine what additional functionality is offered on the context menu, which end users access by clicking the icon. For example, you can include text-based messages for the end user, shortcuts to email and web addresses, allow them to request live chat or remote assistance, and offer the ability to send trouble tickets to Service Center.