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Barracuda Managed Workplace

Using Remote Tools

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  1. In Service Center, click Status > Devices.
  2. Locate the device on which you want to use the remote tools.
  3. Click the device name and then click Remote Tools from the right sidebar.

    To immediately use one of the remote tools, click the Remote Control shortcut_arrow.jpg icon, and then select the remote tool from the context menu. 

  4. Select one of the tools by clicking a button or by selecting it from the Remote Tools drop-down menu worddav1a5178de92b404776a34cd7afd470442.png.
  5. Follow one of the procedures below:

To return to the Home page that shows all the remote tools, click the Home worddav4a61930374ea6fd829a77197fc8a0957.png button.

 

Using Event Viewer

Use Event Viewer for viewing event logs on a user's computer that can be viewed via the local Event Viewer. This can be useful for troubleshooting. Event Viewer displays detailed information about significant events (for example, programs that don't start as expected or updates that are downloaded automatically) on a computer. You can view the following event logs:

  • Application
  • Security
  • System
  • Custom Logs
Using File Manager

Use to manage files on the local drives of a user's computer. Many operations support a single object (file or folder) at a time.

You can also use this tool to upload files from your computer to the target computer or download files from the target computer to your computer.

You can view and work with files and folders on any logical drive attached to the target system. Hidden files and folders are displayed as in Windows, and you can manipulate hidden and read-only attributes.

  • The File Manager remote tool does not work for network-mounted drives.
  • The File Manager remote tool shows 500 files or folders per page. Click Load Next x Items in the status bar to page through the results.
  • The time displayed is based on the time zone of the browser viewing Service Center, not the endpoint device.

To upload a file from your computer to the target computer

  1. Browse to the location on the target computer where you want the file to be uploaded.
  2. In the file list window, click the Upload button.
  3. Locate the file on your computer and click Open.
  4. Click OK.
To download a file from the target computer to your computer
  1. In the file list window, select the file you want to download.
  2. Click the Download button.
  3. Locate where you want to download the file.
  4. In the File Name box, provide a name.
  5. Click Save.
  6. Click OK.
Using Local Users and Groups

Use to manage user accounts and groups for the primary domain only.

To create a new user
  1. In the User tab, right-click and select New User.
  2. Fill in the boxes.
  3. Click Create.
To set the password for a user
  1. In the User tab, right-click and select Set Password.
  2. Fill in the boxes.
  3. Click OK.
To rename a user
  1. In the User tab, right-click the user and select Rename.
  2. Type the new name and press Enter.
To delete a user
  1. In the User tab, right-click the user and select Delete.
  2. Click OK.
To view the properties of a user
  • In the User tab, right-click the user and select Properties or double-click the user name.
To create a new group
  1. In the Groups tab, right-click and select New  Group.
  2. Fill in the boxes.
  3. Click Create.

To rename a group

  1. In the Groups tab, right-click the group and select Rename.
  2. Type the new name and press Enter.
To delete a group
  1. In the Groups tab, right-click the group and select Delete.
  2. Click OK.
To view the properties of a group
  • In the Groups tab, right-click the group and select Properties or double-click the group name.
Using Reboot Manager

Use to restart or shutdown a user's computer, including forcing a restart or shutdown.

A forced restart or shutdown does not allow the end user to save their work; a regular restart or shutdown asks the user to save their work before performing the action.

Using Process Explorer

Use to find software running on a computer (for example, a process associated with the operating system, a desktop session and so on).

A summary is displayed above the list that shows total processes, CPU usage and memory usage.

Barracuda Managed Workplace polls for data every 5 seconds.

The Process Explorer shows processes running for all users.

You can reorder the columns using drag and drop.

To end a process

  • Right-click the process and select End.
To find out more information about a process
  • Right-click the process and select Google.

Using Remote CMD Prompt

Use to start Windows command line interface (cmd.exe), which enables you to list the contents of a directory or run commands such as pingipconfigdirnetstat, among other things.

You cannot use this tool to interact with applications that run outside the shell. As well, you cannot use this tool to interact with an application that takes over the shell, such as PowerShell or wmic.exe. Also, because the prompt is inside a browser window, you cannot use the Tab key to auto-complete object names since control will pass to another part of the browser.

The Remote CMD Prompt remote tool cannot open a command prompt as an administrator. It will run under nt authority\system.

Using Screenshot

Use Screenshot to capture a screenshot of a user's desktop, which you can use to do things like get a quick view of a user's error message or see if anyone is using the computer to determine if you can reboot it. It also shows who was last logged in and when.

  • If the user has multiple monitors, then the screenshot will only be taken of the primary monitor (that is, the one with the Start menu).
  • If a user is remotely logged in via RDP, then the screenshot is taken of the active session.
  • If the user locked the desktop, it will still show the screenshot of the desktop (not the locked screen).
  • If nobody is logged in, then no screenshot is shown.
  • If there is no active desktop on a device where you're trying to use the Screenshot remote tool, you'll see the following error:

Could not obtain screenshot.

Try again at a later time or contact the end user.

Using Startup Manager

Use to manage the Windows startup procedure and control which programs to automatically start up for all users or individual users.

A user-specific startup item can be enabled for all users.

To view the startup items for a specific user

  • From the User list, select the user for which you want to see the startup items.
To find out more information about a startup item
  • Right-click the startup item and select Google.
To enable or disable a startup item for a specific user
  1. From the User list, select the user for which you want to see the startup items.
  2. Select the check box for the startup item you want to enable or disable.
  3. Click Apply.
To enable or disable all startup items
  1. Click either Enable All or Disable All.
  2. Click Apply.
To enable or disable a startup item for all users
  1. From the User list, select All.
  2. Select the check box for the startup item you want to enable or disable for all users.
  3. Click Apply.
Using Windows Services Manager

Use to view services that are running on a computer.

To start, stop, pause, resume or restart a service
  • Right-click the service and select one of the options.
To view the properties of a service
  • Right-click the service and select Properties.
Disconnecting from the Target Device
  • Click the Disconnect button worddavdbb80c465738a10ec27a0b32defa5417.png.  

When you click the Disconnect button, the Remote History page displays.

Default

Barracuda Managed Workplace automatically disconnects after five minutes of idle time.

When you click  Remote Tools  from the right sidebar, Barracuda Managed Workplace starts a timer that keeps track of how long the Remote Tools are in use and what tools were used during the session. You can use this information to keep better track of time spent in assistance. This data is displayed in the  Remote History.

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