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Barracuda Managed Workplace

Enabling and Disabling Multi-Factor Authentication for Users

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For an additional level of security, multi-factor authentication can be enabled and disabled for accounts on an individual basis.

Users with multi-factor authentication enabled are required to use a TOTP authentication app on their mobile device to generate an additional passcode to log in to Barracuda Managed Workplace. Any TOTP authentication app can be used, but the suggested apps are:

  • Google Authenticator
  • Microsoft Authenticator
  • LastPass
  • Authy

When multi-factor authentication is enabled on a user account, and the user configuration is pending, a warning icon worddavd6800b52843a7c3b13ffa45c6ceadd10.png appears next to their account on the Configuration > User Management page, and on the Profile tab of the Modify User page of a user's User Configuration page.

Only users with Modify permissions to configure user management can enable, reset, and disable multi-factor authentication on user accounts. For more information, see Setting Permissions for a Role.

To Enable Multi-Factor Authentication on User Accounts

  1. In Service Center, click Configuration > User Management.

  2. Do one of the following:
    • Select the check boxes of the user accounts you want to enable multi- factor authentication on.
    • Select the check box in the table header to enable multi-factor authentication on all accounts.
  3. Click More Actions, then Enable multi-factor authentication.
  4. Click Save.

You can also enable multi-factor authentication by selecting the Enabled check box on the Profile tab of the Modify User page of a user's User Configuration page.

To Reset Multi-Factor Authentication on an Account

If a user replaces their mobile device, you need to reset the multi-factor authentication on their account. Resetting multi-factor authentication on a user's account forces them to re-configure their authentication app before they can log in to Barracuda Managed Workplace again.

You cannot reset multi-factor authentication on an account until the user has completed the initial configuration.

To reset multi-factor authentication on multiple accounts at the same time, follow the  To Disable Multi-Factor Authentication on User Accounts procedure, then follow the  To Enable Multi-Factor Authentication on User Accounts procedure.

  1. In Service Center, click Configuration > User Management.
  2. Click the name of the user account you want to reset.
  3. Click the Profile tab.
  4. Click the Reset Configuration Process button.
  5. Click OK.

To Disable Multi-Factor Authentication on User Accounts

  1. In Service Center, click Configuration > User Management.

  2. Do one of the following:
    • Select the check boxes of the user accounts you want to enable multi- factor authentication on.
    • Select the check box in the table header to enable multi-factor authentication on all accounts.
  3. Click More Actions, then Disable multi-factor authentication.
  4. Click OK.
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