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Barracuda Managed Workplace

Setting the Default Priority for Trouble Tickets Generated by Alerts

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By default, all trouble tickets generated by monitors use the priority that you configure here, however, you can override this default for a monitor when you follow the Setting an Alert to Create a Trouble Ticket procedure.

  1. In Service Center, click Configuration > System Settings.
  2. Click the Alert Configuration tab.
  3. In the Global Ticket Settings area, select an option in the Priority box.
  4. Click Save.
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