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Barracuda Managed Workplace

Viewing Trouble Ticket Results on the Services Dashboard

  • Last updated on

The Trouble Tickets section of the Services Dashboard provides a quick glance of the:

  • open tickets
  • service requests
  • high priority tickets
  • number of tickets closed today

The results are filtered according to the service plans and sites you are viewing on the dashboard.

To view open tickets

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Trouble Ticket section, click the number above Open Tickets.
    The Ticket Management page opens displaying a list of open tickets for the sites and service plans you were viewing in the Services Dashboard.

To view service requests

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Trouble Ticket section, click the number above Service Requests.
    The Ticket Management page opens displaying a list of service requests for the sites and service plans you were viewing in the Services Dashboard.

To view service requests

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Trouble Ticket section, click the number above Service Requests.
    The Ticket Management page opens displaying a list of service requests for the sites and service plans you were viewing in the Services Dashboard.

To view open high-priority tickets

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Trouble Ticket section, click the number above High Priority.
    The Ticket Management page opens displaying a list of high priority tickets for the sites and service plans you were viewing in the Services Dashboard.

To view a list of tickets closed today

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Trouble Ticket section, click the number above Tickets Closed Today.
    The Ticket Management page opens displaying a list of tickets closed today for the sites and service plans you were viewing in the Services Dashboard.

Last updated on