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Barracuda Managed Workplace

Viewing Patch Management Results on the Services Dashboard

  • Last updated on

The Patch Management section helps you keep track of devices needing patches, and patch installations that have failed.

The Patch Success dial indicates the success rate of installed patches for the time frame you have chosen - either for the current calendar month, or since patching was initiated.

You can drill down to the Device Report and the Patch Report pages to view details about devices needing patches, and failed patch installations. From these pages, you can then click Patch Now to remediate the issue.

Patch Now

If you try to use Patch Now and the Onsite Manager does not receive the command for thirty minutes, for example, if the Onsite Manager is not communicating, Patch Now is cancelled.

When using Patch Now, if the Onside Manager cannot communicate with the device being patched on the first try, the Onsite Manager makes two more attempts over twenty minutes. If the third attempt fails, Patch Now is cancelled.

To filter Patch results by time period

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Patch Management section, click one of the following:

    • To filter results for the current calendar month, click Month. Results are filtered by patch management activity beginning on the first day of the current month.

    • To filter results since patch management was initiated, click All. Results are filtered since patch management was initiated (a patch policy was applied) for the service plans and sites that you are viewing in the dashboard.

To view a list of devices needing patches

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Patch Management section, click the number above Devices Needing Patches.

  3. In the Device Report page, select the check box beside each device you want to patch, and click Patch Now.

To view a list of devices with failed patches

  1. In Service Center, click Dashboards > Services Dashboard.

  2. In the Patch Management section, click the number above Devices with Failed Patches.

  3. In the Device Report page, select the check box beside each device you want to patch, and click Patch Now.

To view a list of failed patches

  1. In Service Center, click Dashboards.

  2. In the Patch Management section, click the number above Failed Patches.

  3. In the Patch Report page, select the check box beside each patch you want to install, and click Patch Now.

Last updated on