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Barracuda Managed Workplace

About Viewing Service Plan Activity on the Services Dashboard

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When you have service plans set up and running, you can use the Services Dashboard to keep track of issues. The Services Dashboard displays information about the alerts for each service plan. You can filter the results by service plan and by site to view more granular information.

If you have devices that are not monitored by a service plan, you can still track them on the Services Dashboard. These devices are marked as Unassigned, and can be viewed by selecting Unassigned form the service plan filter.

The Services Dashboard also includes widgets that provide at-a-glance information about the following activities:

  • Avast Antivirus
  • Automation
  • Patch Management
  • Reporting
  • Trouble Tickets

The Services Infobar is a condensed view of the Services Dashboard, and can be accessed as a flyout from anywhere in Service Center.

To access the Services Infobar, click the Toggle Services Infobar icon worddav179b3e18ccd7cdf6662257d3e895d3c7.png in the top right corner of Service Center.

What You Can Do

  • Filter what is displayed on the dashboard by specifying which service plan or site you want to view.

  • Keep track of and address the active alerts for each service plan. The Services Dashboard includes an alerting overview at the top of the page. A widget is displayed for each service plan, with the number of active alerts. You can click the alert number to open the Alerts page for more details.

  • For Avast Antivirus, keep track of unprotected devices for each service plan and click to access the Avast Antivirus Status page to view details and take action.

  • Find failed automated tasks, and click to open the Automation Calendar to diagnose the issue and run the task again.

  • See a list of failed patches, and click to access the Device Report page to run the Patch Now command.

  • Ensure that reports were delivered successfully, if they were not, then click to access the Report Policy Execution History to rerun the failed reports.

  • Determine whether there are open tickets and service requests, and click to access ticket management.

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