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Barracuda Managed Workplace

Updating Service Center

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Service Center includes the Update Center, which allows you to install updates to the following:

  • Service Center products, including:
    • Onsite Manager
    • Device Manager
    • Support Assistant
    • Avast Antivirus Client
  • Service Center components, including:
    • monitoring policies
    • service modules
    • automated task scripts
    • reports
    • printer transforms
    • service desk modules

When new components and updates to products and components become available, an icon appears beside Update Center in the navigation pane:

New.jpg   This icon indicates that a new or updated item has been added to Update Center.

You can expand the Update Center menu item to determine whether there are available component updates, product updates, or both.

Service Center updates are provided through a notification link, which brings you to the partner portal to download a new Service Center package.

Updating Service Center

Service Center updates are announced in MW Wire, a messaging banner that runs along the top of Service Center.

To update Service Center
  1. Click the Service Center update notification link in MW Wire to access the Partner Portal release page.
  2. From the portal, you can download the Service Center installation package.

For more information on updating Service Center, including detailed steps on running the Service Center installation package, see the Barracuda Managed Workplace Setup Guide, available in the partner portal.

If you are using a hosted version of Service Center, you are notified via MW Wire of available Service Center updates, however your hosting provider is responsible for installing Service Center updates.

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