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Barracuda Managed Workplace

Setting an Alert to Self-heal

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You can automatically remove alerts from the Central Dashboard if the condition triggering the alert no longer exists.

Self-heal is not available for all monitor types. Some monitors scan for single events (such as AMT Events, MBSA Reports, SNMP Traps, Syslog Messages, and Windows Events). These cannot self-heal.

To set an alert to self-heal
  1. Locate the name of the monitor you want to configure. See  Locating Monitors.
  2. Click the Alerts tab.
  3. Click the name of the alert.
  4. Select the Self-Heal check box.
  5. Click Save.

To set an alert to self-heal and clear any trouble tickets created as part of this alert configuration

  1. Locate the name of the monitor you want to configure. See  Locating Monitors.
  2. Click the Alerts tab.
  3. Click the name of the alert.
  4. Select the Create Trouble Ticket check box.
  5. Select the Self-Heal check box.
  6. In the Self-Healing Configuration window, select the Clear Trouble Ticket check box.

    This check box is only available if the Create Trouble Ticket check box was selected on the Alert Configuration dialog box.

  7. Click Save.

To set an alert to self-heal and notify recipients when the alert self- heals

  1. Locate the name of the monitor you want to configure. See  Locating Monitors.
  2. Click the Alerts tab.
  3. Click the name of the alert.
  4. Select the Self-Heal check box.
  5. In the Self-Healing Configuration window, select the Enable Self-heal Notification check box.
  6. From the Notify if alert is cleared within list, do one of the following:
    • Select how long to wait before notifying recipients.
    • Select any time if you want to be notified whenever an alert self-heals.
  7. Click Save.
Best Practice

Self-healed alerts will still be recorded as part of a device's alert history and in reports. If you have devices where CPU or memory alerts occur frequently, but are self-healed, this still presents an upgrade opportunity you can offer your client.

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