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Barracuda Managed Workplace

Try This—Viewing and Solving Device Issues

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Devices with issues can be addressed in one of three ways:

  • Correct the issue. The issue description provides hints on how to correct the issue and, where applicable, provides a link to the location in Service Center where you can address the issue.
  • Exclude the device from the scan. This is recommended for devices that you do not want to monitor. For example, devices under maintenance.
  • Suppress the issue. When you suppress an issue, it is removed from the Devices with Issues list, but the device is still scanned. You might want to suppress a device issue when performing a network audit, and you are simply scanning a device for inventory purposes.
Viewing and solving device issues
  1. In Service Center, click Status > Onboarding Overview.

  2. Click a site name.

  3. Click the arrow Step 3 - 2.png beside a device to view the issue type and description.

  4. Optionally, do any of the following:

    • Click the device name to open the Device Overview page.

    • Some issue descriptions include an arrow that links to a page in Service Center that may provide you with some assistance in solving the problem. Click the green arrow Step 3 - 3.png to solve the device issue.

Excluding Devices from the Scan
  1. In Service Center, click Status > Onboarding Overview.

  2. Click the site that contains the device for which you want to turn monitoring off.

  3. Select the check box beside the device you want to exclude.

  4. Click Exclude Device.

Suppressing Device Issues

Suppressed device issues are removed from the Devices with Onboarding Issues list, but still available for you to view on the Suppressed Issues page.

  1. In Service Center, click Status > Onboarding Overview.
  2. Click a site name.
  3. Click the arrow Step 3 - 2.pngbeside a device to view the issue type and description.
  4. Click the Suppress link to the right of the issue.

What’s Next?

Now that you have fixed the device issues you want to address, you can start making a note of device inventory and how you want to organize assets. See Step 4: Look at the Assets.

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