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Barracuda Managed Workplace

Viewing Active Infrascale Alerts

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The Infrascale dashboards display the number of active Infrascale alerts reported by Barracuda Managed Workplace. These alerts are configured in the Infrascale monitoring policies that are included with the Infrascale BDR service module. For more information, see Setting Up Monitoring.

Infrascale alerts notify you of critical events, for example, when a backup fails or was completed with errors, a  backup stopped and failed to restart, or the internet connection failed during backup. If you have an appliance installed at a site, Infrascale alerts also notify you when issues occur on the appliance machine, for example if disk space is critically low, if a backup or restore job fails, or if the appliance machine is unreachable.

The ShadowProtect Monitoring policy includes over 50 different alerts.

Alerts can be viewed across all sites, at a specific site, and at the device level. When you click to view alerts, you can then take several actions:

  • View the alert category.
  • Go to the Site Management page or the Device Overview page to investigate.
  • Click to view and optionally change the alert configuration.
  • Create a trouble ticket.
  • Clear or suppress alerts.
  • Export the list of alerts to an Excel, CSV, or Word file for reporting purposes.
To view alerts across all sites
  1. In Service Center, click Status > Service Modules.
  2. In the Infrascale section, click the number link beside Active Alerts.
To view alerts at a specific site
  1. On the Central Dashboard, click the Infrascale icon bdr.jpg for a site.
  2. At the top of the page, click the Active Alerts widget.
 To view alerts for a device
  1. In Service Center, click Status > Service Modules.
  2. Click the Infrascale link.
  3. In the Sites With Backup Deployed table, click a site name.
  4. Scroll down to the Appliances or Protected Devices table.
  5. Click a device name.
  6. At the top of the page, click the Active Alerts widget.
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