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Barracuda Managed Workplace

Applying the Infrascale Configuration policies

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To begin monitoring with the Infrascale service module, you must either add the configuration policy to a service, or manually apply it to a site, group, or device.

Best Practice Devices can only have one configuration policy applied. If you have a device with a configuration policy applied, and you want to apply a different policy to the device, do not remove the existing policy as this will uninstall the ShadowProtect client from the device. Instead, apply the new policy to the device and this policy will supercede the previous policy.
To apply a configuration policy to a service
  1. In Service Center, click Configuration > Service Modules.
  2. Click the Infrascale link.
  3. To select a service to associate with the monitoring policies in the Infrascale service module, do the following:
    • In the Service Membership area, click Add.
    • Select the checkbox beside the name of the service you want to associate with Infrascale.
    • Click Add.
After adding the service, you can click the service name to view and modify the sites, groups, and devices within its scope.
After the ShadowProtect StorageCraft monitoring policy is applied to a device, you must reboot that device for the policy to take effect. To reboot a device, from the Site dashboard, scroll down to the Protected Devices table, and, in the Action column, click the Reboot link.
To apply a configuration policy to a group or device using an automatic inclusion rule
  1. In Service Center, click Configuration > Service Modules.
  2. Click the Infrascale link.
  3. In the Policies area, click a policy name. Click the Automatic Application tab.
  4. Click Add.
  5. From the Type list, select Rule.
  6. From the Rule list, select one of the following:
    • Chassis Type Filter devices according to chassis type, such as laptop, desktop, notebook, etc. Select either Equals or Not Equal from the Operator list, and select a chassis type from the Value list.
    • Device MAC Address Filter devices by the MAC address. Select either Equals, Contains, or Starts With from the Operator list, and type the MAC address in the Value box.
    • Device Model Filter devices by providing the device model. Select either Equals, Not Equal, Contains, Not Contain, or Starts With from the Operator list and type the device model name in the Value box.
    • Device Role Category Filters devices by device role category. As a best practice, use this rule when you will be applying service plans to shared site groups; the pre-built shared site groups in Barracuda Managed Workplace are designed to be applied to the device roles defined in this rule. Select Equals from the Operator list, and then select Network Device, Unknown, Windows Server, or Windows Workstation.
    • Domain Role Filter devices by the domain role. Select either Equals or Not Equal from the Operator list and select a domain role from the Value list, such as Member Workstation or Primary Domain Controller.
    • Hardware Type Filters devices according to hardware type, including desktop, laptop, printer, rack mount, and others. From the Value list, select the hardware type.
    • Has Warranty Information Filter devices by whether warranty information exists. Searches for devices with both custom and vendor warranties. Supported vendors include Acer, Compaq, Dell, Gateway, Hewlett-Packard, HP, IBM, Lenovo, and Toshiba. Selecting this option from the Rule list includes all devices with warranty information.
    • Installed Memory (in GB) Filter devices by the installed memory. Select either Greater Than or Less Than from the Operator list, then type a number in the Value box, in GBs.
    • IP Address Filter devices by the IP address. Select either Equals, Not Equal, Greater Than, Less Than, Contains, or Starts With from the Operator list, then type an IP address in the Value box.
    • Is a Printer Filter devices to include printers. Selecting this option from the Rule list includes all printers.
    • Is a Virtual Machine Filter devices to include virtual machines. Selecting this option from the Rule list includes all virtual machines.
    • Is Intel vPro Device Filter devices by whether they are Intel vPro devices. Select True or False from the Value list.
    • Logical Drive Size (GB) Filter devices by the logical drive size. Select either Greater Than or Less Than from the Operator list, then type a number in the Value box, in GBs.
    • Manufacturer Filter devices by the manufacturer. Select Equals, Not Equal, Contains, Not Contain, or Starts With from the Operator list, then type a manufacturer name in the Value box.
    • Network Role Filter devices by the network role, such as firewall, router, etc. Select a network role from the Value list.
    • Network Service Filter devices by standard network service ports, including commonly-used services such as HTTP, SMTP, and POP3. Custom ports for network services are not filtered. Select a network service from the Value list.
    • OS Family Filters devices by OS family, for example Android, macOS, Linux/Unix, and Windows. From the Value list, select an OS family.
    • OS Name Filter devices by the operating system name, for example Windows Server 2008 Standard. Select Equals, Not Equal, Contains, Not Contain, or Starts With from the Operator list, then type an operating system name in the Value box.
    • OS SKU Filter devices by their unique operating system SKU (Stock Keeping Unit). For example, Windows 7 has several SKUs, including Home Premium, Professional, Home Basic, and Enterprise. Select either Equals or Not Equal from the Operator list, then select a SKU from the Value list.
      The OS SKU rule is not applicable to Windows 2003 and XP operating systems.
    • OS Version Filter devices by the operating system version, which you can determine by executing the winver command. For example, for the Windows 7 Enterprise operating system, the OS build version is 7601. Select either Equals, Not Equal, or Starts With from the Operator list, then type an operating system version in the Value box.
    • Responds to SNMP Filter devices by whether they respond to Simple Network Management Protocol (SNMP) monitors. From the Value list, select True to include devices that respond to SNMP monitors, or False to include devices that do not respond.
    • Responds to Specific OID Filter devices to include those that respond to a specific SNMP object identifier (OID). From the Value list, select an OID type, such as Dell Server or HP Switch.
    • Responds to SSH Filters devices by whether they respond to Secure Shell (SSH) monitors. From the Value list, select True to include devices that respond to SSH monitors, or False to include devices that do not respond.
    • Responds to WMI Filters devices by whether they are WMI-enabled. From the Value list, select True to include devices are WMI-enabled, or False to include devices that are not.
    • Responds to WS-MAN Filter devices by whether WS-MAN is enabled, which is an option for WMI connectivity. Select True or False from the Value list.
    • SNMP sysDesc Filter devices by the SNMP system description. For example, to include Apple OS X devices, you could enter “Darwin”. Select either Equals, Not Equal, Contains, Not Contain, or Starts With from the Operator list, then type an SNMP system description in the Value box.
    • SNMP sysObjectID Filter devices by the SNMP system object ID. For example, Cisco ASA series devices each have unique sysObjectIDs. To include Cisco ASA 5505 devices, enter the sysObjectID for this device type (1.3.6.1.4.1.9.1.745). Select either Equals, Not Equal, Contains, Not Contain, or Starts With from the Operator list, then type an SNMP sysObjectID in the Value box.
    • Software - Mac and Software - Windows Filter devices by the Mac or Windows applications that are installed. You can filter by software name, and optionally you can also filter by the software version.
      • From the Operator list, select either Exists or Does Not Exist.
      • Under Software Name, select an operator from the Operator list and type the software name in the Value box.
      • To further filter by software version, select the Include Software Version check box. From the Operator list that appears, select an operator and type a version number in the Value box.
    • System Role Filter devices by system role, for example File Server or Routing Service. Select a system role from the Value list.
    • Windows Service Name Filter devices by the Windows Service Name. To determine the Windows Service Name, view the device’s Properties Page. Select either Equals, Not Equal, Contains, Not Contain, or Starts With from the Operator list, then type a Windows Service Name in the Value box.
  • Click Add.
  • Repeat steps 4 to 7 until you have added all the rules you need.
  • Click Save.
  • After the ShadowProtect StorageCraft policy is applied to a device, you must reboot that device for the policy to take effect. To reboot a device, from the Site dashboard, scroll down to the Protected Devices table, and, in the Action column, click the Reboot link. Note there may not be any warning that the device requires a reboot until the monitoring policy is also applied.
    To apply a configuration policy to a group or device manually
    1. In Service Center, click Configuration > Service Modules.
    2. Click the Infrascale link.
    3. Do one of the following:
      • To apply the policy to a group, in the Policies area, click a monitoring policy name. Click the Manual Application tab, and then under Applied Groups, click Add. Filter on the Group Type, if desired. Select the group and click Add.
      • To apply the policy to a device, click a monitoring policy name. Click the Manual Application tab, then under Applied Devices, click Add. Filter the list of devices. Select the device and click Add.
    After the ShadowProtect StorageCraft policy is applied to a device, you must reboot that device for the policy to take effect. To reboot a device, from the Site dashboard, scroll down to the Protected Devices table, and, in the Action column, click the Reboot link. Note there may not be any warning that the device requires a reboot until the monitoring policy is also applied.
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