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Barracuda Managed Workplace

Barracuda Managed Workplace 12 Service Pack 1 Maintenance Release 1

  • Last updated on

This release features a new integration for Barracuda Intronis Backup, support for SQL Server 2019, and easier deletion of devices and Device Managers.

Also included is the resolution to multiple customer reported issues. To view or search the fixed issues, visit the Partner Portal and select 12 SP1 MR1 from the Version list.

Upgrade path

You can upgrade to Barracuda Managed Workplace 12 SP1 MR1 from Barracuda Managed Workplace 12 SP1 or higher.

Onsite Manager and Device Manager Upgrade

For this release of Barracuda Managed Workplace, Onsite Managers and Device Managers older than 11 SP5 are updated to 12 SP1 MR1. The update happens in the background, with no manual intervention, starting 14 days after the upgrade to 12 SP1 MR1, and will be completed no more than 14 days after starting.

Deprecation of support for Windows Server 2008 and Windows Server 2008 R2

Due to Microsoft’s end of regular security updates and termination of extended support, Barracuda Managed Workplace is deprecating support for installing and upgrading Onsite Managers and Device Managers on Windows Server 2008 (Web, Standard, Enterprise, Datacenter) and Windows Server 2008 R2 (Web, Standard, Enterprise, Datacenter) as of this release.

New Features and Upgrades

Deployment of Barracuda Intronis Backup

Barracuda Intronis Backup - MSP is a software-only BDR solution designed to accelerate the growth of your managed services business. Built specifically for MSPs around a centralized management portal, the solution enables you to protect, recover, and restore SMB files, folders, emails, applications, and servers — physical or virtual — both locally and in the cloud.

As of MW12 SP1 MR1, Barracuda Managed Workplace provides free integration with Barracuda Intronis Backup for users who have an Intronis Backup license. You can deploy Intronis Backup to devices managed by Barracuda Managed Workplace from within Service Center.

For more information, see Integrating with Barracuda Intronis Backup.

Support for SQL Server 2019 Dedicated Server Configuration

This version of Barracuda Managed Workplace includes support for SQL Server which is defined as a server with only SQL Server installed. In a dedicated SQL Server configuration, Service Center and all other Windows Services and web applications are installed on separate systems. For more information, see SQL Server Configuration in the Setup Guide for your version of Barracuda Managed Workplace.

If you attempt to set up Barracuda Managed Workplace in an environment where the SQL Server 2019 is not in a dedicated configuration, the installation fails after the report server configuration step.

For more information, see one of the following, depending on your installation:

Easier deletion of devices and Device Managers

You can now also delete devices managed by device managers, and easily delete Device Managers from devices so they are no longer managed.

You can delete devices managed by Device Managers and delete Device Managers from devices on the following pages:

  • The Onboarding Overview page
  • The device status page for the device

Previously, only devices managed by Onsite Managers could be deleted from the Onboarding Overview page, and from their device status page.

This release of Barracuda Managed Workplace streamlines the workflow of deleting devices on the Onboarding Overview page.

For information on deleting devices, see Deleting devices.

For information on uninstalling Device Managers from devices, see Uninstalling Device Managers.

Additional devices included in automatic down device deletion

Prior to this release, the following types of devices were excluded from automatic down device deletion:

  • Devices that have been excluded from Service Center
  • Devices managed by Device Managers

Excluded devices and devices managed by Device Managers are now automatically deleted when down for the length of time set in the Down Device Threshold Settings for the site.

For more information, see Setting When to Delete Down Devices.

Captcha added to the Onsite Manager removal

A Captcha has been added to Onsite Manager removal confirmation.

Auto Inclusion and Exclusion Rules

This version of Barracuda Managed Workplace introduces a user-requested feature that allows you to automatically include or exclude new devices found on the network for sites that are managed by an Onsite Manager. You can automatically include or exclude all newly discovered devices, or you can create a custom rule for discovery.

A custom discovery rule analyzes newly discovered devices and includes or excludes it in your Onsite Manager-managed site based on certain device roles, network roles, and hardware types that you selected. Setting up a custom rule automates the task of deciding what devices will be in your Onsite Manager-based site, freeing you to spend your time on other things.

For more information, see Automatically Including and Excluding Devices Using Custom Discovery Rules.

Multi-Factor Authentication Enabled by Default for New User Accounts

As of this release, all new users are created with multi-factor authentication enabled by default, for the security reasons.

Multi-factor authentication can be disabled, however, it is recommended that Multi-Factor Authentication be enabled for all users.

For more information, see Creating a User Account.


SSL Required for future versions

On Premise and Self Hosted users should note that for user security, future versions of Barracuda Managed Workplace will require SSL or TLS to protect sensitive communications between Onsite Managers and Service Center.

Resolved issues

Patch Management
MW-4698Resolved an issue where CPU was unexpectedly high for certain Onsite Managers.
MW-6245Resolved an issue where filtering the Patch Report page caused page loading to slow.


Remote Control
MW-5218Resolved an issue where chat could not be used in a Premium Remote Control session if the Small footprint of ISL Light option was enabled.
MW-6943Resolved an issue that slowed RDP sessions for Hosted devices.
MW-7117Resolved an issue where RDP sessions were slow.


Resolved an issue where the New Trouble Ticket Trend custom report displayed incorrect information on the number of tickets opened each day.


Resolved an issue where the Data Warehouse was not synching, resulting in data not being updated.


Resolved an issue where tables in the Data Warehouse were not updating.


Resolved an issue where the Service Center Report Server configuration fails if the Report Server instance version is other than 2017 and the instance name is SSRS.

Installation, Upgrading, and Migration


Resolved an issue where version Device Managers display version 11.0.1 or 11.1.0, causing confusion about whether upgrades are needed.


Resolved an issue where assets were duplicated after a version 11.4.1 Device Manager was upgraded to a 11.4.2 on a Windows 10 machines


Resolved an issue where device managers did not display the correct version number after upgrade.


Resolved an issue where device managers did not uninstall correctly when a down device was deleted.


Resolved an issue that caused the upgrade to fail.


Resolved an issue where service modules could not be imported after an upgrade.


Resolved an issue where the Onsite Manager setup stops unexpectedly.

Automated Tasks and Scripting


Resolved an issue where automated tasks did not run at the correct times.


Resolved an issue where alerts in automation policies using an execution schedule were not triggered despite alert conditions being met.


Resolved an issue where the Check if Terminal Services is Running script did not work properly on certain OSes.

VAR Administration


Resolved an issue where users could not log in to the Service Center console when the var name included an umlaut.

Monitoring and Alerting


Resolved an issue that caused an error when attempting to add an Alert Schedule to a site group.



Improved the loading time of the Device Managers tab for Sites.


Improved the loading time of the Automation Calendar.


Resolved an issue that slowed the loading time of the Central Dashboard for users with many trouble tickets.


Resolved an issue that slowed the loading time of the Avast Antivirus page.

User Interface


Resolved an issue where a user without authorization could access a site.


Resolved an issue where the Service Center Central Dashboard didn’t have information for the device’s most recent up time.



Resolved an issue where Avast Antivirus appeared to be installed after being removed from a device.

Site Security Assessment


Resolved an issue where assessment data was not updated.



Resolved an issue where a device manager on a macOS device collected SNMP details, but not assets.


Resolved an issue where some customers with Advanced Software Management experienced SQL deadlocks.


Resolved an issue where Onsite Manager kept stopping.


Resolved an issue that prevented Onsite Managers and Device Managers from initializing and collecting data.

Known issues


An issue exists where removing a service plan from a site also removes any Additional Services that have been added to the site.


An issue exists where the Trouble Ticket Trend custom report doesn’t display correct results.


An issue exists that may cause the Advanced Software Management User Interface to be unavailable in the Service Center.


For this release, SQL Server 2019 is only supported in a dedicated server configuration, which is defined as a system with Service Center and SQL Server installed. Do not install Windows Services and other web applications on an SQL Server 2019.


An issue exists where the Devices Needing AV install page displays the error “Timeout waiting for Policy to Apply to Device”. This may result in policies not being deployed. This issue is currently under review by Avast.


An issue exists where some Barracuda Content Shield licenses are not categorized correctly on the Barracuda Integration Dashboard. Licenses may also appear in multiple categories, causing the number of licenses in each category to be incorrect.

Last updated on