Service Center is resource-intensive. This means production systems should be dedicated to Barracuda Managed Workplace. Sharing a server with other applications results in contention for resources, particularly memory and disk throughput, which can significantly impact the performance of all applications on the server.
Memory and disk space requirements listed in this section must be dedicated to Service Center, so additional resources are required for the server operating system and any other roles performed.
Single Server Deployment
A single server deployment consists of the Service Center application and SQL server residing on the same server.
Occupancy | Hardware Minimums |
---|---|
1 - 5 sites (1 - 150 devices) |
|
5 - 25 sites (150 - 650 devices) |
|
Two Server Deployment
A two server deployment consists of the Service Center application and SQL server hosted on separate servers.
Occupancy | Hardware Minimums |
---|---|
25 - 50 sites (650 - 1300 devices) |
|
50 - 100 sites (1300 - 3000 devices) |
|
3,000 - 10,000 devices |
|
10,000 - 25,000 devices |
|
Software
All the software listed in this section has passed performance testing with Barracuda Managed Workplace. While it may be possible to install on other flavors of Windows or other required applications, it is not recommended because support may be limited for any products not explicitly listed.
Installation
The following installer is required:
- Windows Installer 4.5
Operating System
A 64-bit server operating system is recommended, and Barracuda Managed Workplace will install natively for either 32- or 64-bit operating systems. When installing on a 64-bit operating system, all required software components must be 64-bit. The following operating systems are supported:
- Microsoft Windows Server 2016 (Standard and Datacenter)
- Microsoft Windows Server 2012 (Essentials, Standard, and Datacenter)
- Windows Server 2008 R2 (Web, Standard, Enterprise and Datacenter)
- Windows Server 2012 R2 (Essentials, Standard, and Datacenter)
Application Frameworks
The following application frameworks are required:
- Microsoft .NET Framework 4.6.0 or higher (4.6.1 or higher is recommended)
Web Server
The following web servers are supported:
- Microsoft Internet Information Services 7.5, 8, and 8.5
Database Server
Several versions of Microsoft SQL Server are supported, but the recommended version is Microsoft SQL Server 2016. Microsoft SQL Server 2016 provides functionality not available with other versions. For more information, see https://blogs.msdn.microsoft.com/sqlreleaseservices/sql-server-2016-service-pack-1-sp1-released/.
The following database servers are supported:
- Microsoft SQL 2019-Supported for dedicated server configuration only. See SQL Server Configuration.
- Microsoft SQL 2016 (Recommended)
- Microsoft SQL 2014
- Microsoft SQL Server 2012 with Reporting Services (Standard or Enterprise)
Mail Server
Barracuda Managed Workplace will work with any SMTP server. Authentication and port options are configurable.
Web Browser
- Microsoft Internet Explorer 10 and 11
- Google Chrome current version
- Mozilla Firefox current version
- Safari (Mac OS and iOS - partial)
Network Requirements
The following lists the networking requirements for Service Center:
- 80 TCP inbound – Access to the SCMessaging and SC websites over HTTP. This is not required if using SSL.
- 80 TCP outbound – Access to the license server and WSUS meta data server. This is not required if using SSL.
- 443 TCP inbound – Access to the SCMessaging and SC websites over HTTPS. This is only required if using SSL.
- 1433 TCP outbound from the application to the database server – Access to the database server.
- 2195 TCP outbound – Access to Apple web service (gateway.push.apple.com) for mobile device management feature.
- 2196 TCP outbound – Access to Apple web service (feedback.push.apple.com) for mobile device management feature.
The following lists the networking requirements for Service Center:
- 80 TCP inbound – Access to the VARAdmin, SCMessaging and SC websites over HTTP.
- 80 TCP outbound – Access to the license server and WSUS meta data server.
- 443 TCP inbound – Access to the VARAdmin, SCMessaging and SC websites over HTTPS.
- 2195 TCP outbound – Access to Apple web service (gateway.push.apple.com) for mobile device management feature.
- 2196 TCP outbound – Access to Apple web service (feedback.push.apple.com) for mobile device management feature.
Firewall exceptions for the SCMonitor.exe and SCworker.exe applications must be made on each application server to allow for communications on all TCP ports where the source IP Addresses are those of the other application servers.
Required External Sites for Barracuda Managed Workplace
The following table outlines the external sites that must be allowed by security products for Barracuda Managed Workplace to function properly.
Site | Service Center | Onsite Manager | Device Manager | Technician's Computer |
---|---|---|---|---|
https://wl.msp1services.com/lookup.php | X | |||
https://www.update.microsoft.com Patch metadata, wuident.cab | X | X | ||
http://ds.download.windowsupdate.com | X | |||
http://download.mwrmm.barracudamsp.com/ | X | X | X | |
https://ss01.ccrmm.avg.com Network Assessment | X | |||
https://whatsmyip.mw-rmm.barracudamsp.com/ Whats My IP service | X | |||
https://lplic.levelplatforms.com | X | X | X | |
https://www.levelplatforms.com Update center metadata | X | |||
https://sso.avg.com Centrify SSO | X | |||
https://www.islonline.net/ download PRC Viewer and Server | X | X | X | |
https://download.microsoft.com Used by setup to download required components (prerequisites) | X | X | X | |
https://sws.update.microsoft.com | X | X | ||
wsus.ds.download.windowsupdate.com | X | X |
Required External Sites for Avast Business Antivirus Pro Plus
If you’re using Avast Business Antivirus Pro Plus, the following external sites must be allowed by security products:
- *.avast.com
- *.avcdn.net
Required External Sites for Service Modules
If you’re using a service module, consult the documentation for the integrated program for any external sites that are required for communication.