You can establish a remote session to an Intel® AMT-enabled device using Intel® KVM if your Onsite Manager is MW 2010 or newer, and the device is AMT 6.0 or newer. The Intel® KVM option displays only if these conditions are met.
The KVM feature must be enabled in the BIOS using an administrator account. The following features must be enabled:
- Manageability feature,
- KVM opt-in, and
- KVM opt-in remote configuration.
You can provide the end user with control over remote sessions. If user consent is enabled, a six-number code appears on the remote display when the KVM session initiates. The remote user must communicate that code to the technician, who enters it in the prompt displayed on the screen.
- In Service Center, click Status > Devices.
- Locate the device to which you want to initiate a remote control session.
- Click the device name and then click Remote Control from the right sidebar.
- In the Remote Services section, from the Service list, select Intel® KVM.
- Confirm the Remote Machine IP address is correct.
- Click Connect.
If User Consent is enabled, you are prompted for the code that you must obtain from the end user.
- Initiating a Remote Control Session Using Remote Desktop
- Initiating a Remote Control Session Using Remote Assistance
- Initiating a Remote Control Session Using VNC, Telnet, or PuTTY
- Initiating a Remote Control Session Using Onsite Manager Utilities
- Initiating a Remote Session to Access Intel® AMT-Enabled Devices
- Initiating a Remote Control Session by Launching TeamViewer
- Initiating a Remote Control Session by Launching LogMeIn Pro
- Initiating a Remote Control Session by Launching ScreenConnect
- Initiating a Remote Control Session by Launching a Third-Party Remote Control Tool