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Initiating a Remote Session to Access Intel® AMT-Enabled Devices

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You can establish a remote session to access Intel® AMT-enabled devices, which allows you to remotely access the BIOS screen, gain access to a device's command line prompt, as well as view boot process messages during a start-up of that computer.

You can also emulate an IDE disk, floppy disk, or CD/DVD drive over a standard network connection, allowing you to reboot an Intel® AMT-enabled device from a bootable image located in Onsite Manager. Once an IDE-R session is established, the Intel® AMT-enabled device can boot from a remote floppy image (.IMG file) or remote CD image (.ISO file). This enables you to facilitate remote diagnosis and repair an Intel® AMT-enabled device that fails to boot.

By default, the bootable image is stored at one of the following:

  • C:\Program Files\Level Platforms\Onsite Manager\IDER Boot Images
  • C:\Program Files(x86)\Level Platforms\Onsite Manager\IDER Boot Images

You can boot any operating system and use any application providing the terminal emulation mode is one of the following:

  • VT100 / UTF-8
  • ANSI / Extended-ASCII

If you want to see the remote session history of an Intel® AMT-enabled device, see Viewing the Remote History.

Using AMT-based remote options may cause user application data loss.

Initiating a remote session to access Intel® AMT-enabled devices with Device Manager is not supported.

  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to initiate a remote control session.
  3. Click the device name and then click Remote Control from the right sidebar.
  4. In the Remote Services section, from the Service list, select Intel® AMT.
  5. Confirm the Remote Machine IP address is correct.
  6. Select the Emulation Type from the list.
  7. Do one of the following:
    • To view boot process messages, select the Normal Boot button.
    • To change the BIOS settings, select the Boot to BIOS button.
    • To boot from the remote floppy image (.IMG file) or remote CD image (.ISO file), select the IDE Redirection button.
  8. Put the files in the following location (assuming Program Files are on the C drive):
    • For 32-bit systems: C:\Program Files\Level Platforms\Onsite Manager\IDER Boot Images
    • For 64-bit systems: C:\Program Files (x86)\Level Platforms\Onsite Manager\IDER Boot Images
  9. Click Connect.
    If this is the first time you are attempting to perform any of the above tasks remotely, you are asked to install the AMT Terminal application. Follow the installation wizard instructions, and once complete, click Connect again.
  10. If required, you can power down, power up, or reset an Intel® AMT-enabled device by clicking either Power OffPower On, or Reset.
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