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Barracuda Managed Workplace

Initiating a Remote Control Session Using Onsite Manager Utilities

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The Onsite Manager Utilities enable you to manage remote computers without affecting the logged in user. For example, you can do the following, all without affecting the user that is logged into the remote computer:

  • Run network diagnostic tests such as Ping Device and Trace Route to Device,
  • Perform remote management and troubleshooting tasks using Registry Editor or computer management, or
  • Take control of the remote computer using the Command Prompt, all without affecting the user that is logged into the remote computer.
  • Many of the new Remote Tools perform the tasks that the Onsite Manager Utilities perform. For example, you can now use the Remote CMD Prompt remote tool. See Using Remote Tools.
  • You can work with many computers using a single Onsite Manager Utilities session. To open additional tabs to connect to other devices on the same Onsite Manager, select the device to target from the list and click the chevron (>) beside it.
  • Onsite Manager Utilities do not work with Device Manager.
  1. In Service Center, click Status > Devices.
  2. Locate the device to which you want to initiate a remote control session.
  3. Click the device name and then click Remote Control from the right sidebar.
  4. If an Internet Explorer dialog box appears, warning you that the page is accessing information that is not under its control, click Yes.
  5. In the Remote Services section, from the Service list, select Onsite Manager Utilities.
  6. In the Onsite Manager Utilities Configuration section, confirm the Remote Machine IP address is correct.
  7. Click Connect.
  8. Type the password.

  9. Click OK.

  10. In the main menu on the left side of the window, click a tool name.
  11. When you are done using the Onsite Manager Utilities, click Close to close the window.

See Also

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