Make sure you follow the correct process for your upgrade or new installation by following the steps we've outlined here. You can upgrade to Barracuda RMM 2023.1 from Barracuda RMM 12 SP6.
Thorough preparation is the key to any successful project on production servers.
Steps to Upgrade to 2023.1 - Self-hosted
Before you begin
First and most importantly, back up your database .
Take a moment to review:
The Barracuda RMM installer will not allow you to proceed if you do not have the correct software configuration in place.
For example, the Barracuda RMM install engine will abort your upgrade if it determines that Windows SQL 2008 Service Pack 1 has not been applied.
Download the Software
Back up your database (if you haven't already done so).
Download the Barracuda RMM software: