This article refers to Barracuda Message Archiver Legacy Release firmware or higher.
Before you replace your Barracuda Message Archiver, use the tools provided on the ADVANCED > Troubleshooting page to try to resolve the problem.
In the event that a Barracuda Message Archiver fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new unit to be shipped out within 24 hours.
Barracuda Networks Technical Support can provide details on the best way to return the unit. China:
Barracuda Networks, Inc.
5225 Hellyer Avenue
San Jose, CA 95138
Barracuda Networks Ltd.
Unit 4b Beechwood Lime Tree Way
Basingstoke, Hampshire RG24 8WA
Barracuda Networks Technology Co, Ltd.
4F Building 2
Shanghai New Withub S&T Creation Center
No. 799 Hutai Road
Barracuda Networks, K.K. (Japan)
5F, 8-3-16, Nishi-gotanda
Shinagawa-ku, Tokyo 141-0031
201, Indraprastha Equinox
23, 100 Ft Intermediate Ring Road
Koramangala, Bangalore 560095
Barracuda Networks Technical Support can provide details on the best way to return the unit.