This article refers to Barracuda Message Archiver Legacy Release firmware or higher.
Before you replace your Barracuda Message Archiver, use the tools provided on the Troubleshooting page to try to resolve the problem.
In the event that a Barracuda Message Archiver fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new unit to be shipped out within 24 hours.
Barracuda Networks Technical Support can provide details on the best way to return the unit. China:
Barracuda Networks, Inc.
5710 Fontanoso Way
San Jose, CA 95138
Barracuda Networks Ltd.
Houndmills, Basingstoke RG21 6XR
Barracuda Networks Technology Co, Ltd.
4F Building 2
Shanghai New Withub S&T Creation Center
No. 799 Hutai Road
Barracuda Networks, K.K. (Japan)
5F, 8-3-16, Nishi-gotanda
Shinagawa-ku, Tokyo 141-0031
201, Indraprastha Equinox
23, 100 Ft Intermediate Ring Road
Koramangala, Bangalore 560095
Barracuda Networks Technical Support can provide details on the best way to return the unit.