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Replacing a Failed System

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Before you replace your Barracuda Message Archiver, use the tools provided on the ADVANCED > Troubleshooting page to try to resolve the problem.

In the event that a Barracuda Message Archiver fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new unit to be shipped out within 24 hours.

Barracuda Networks Technical Support can provide details on the best way to return the unit.

  • US and all except the below regions:
    Barracuda Networks, Inc.
    5225 Hellyer Avenue
    San Jose, CA 95138
     
  • Europe:
    Barracuda Networks Ltd.
    Unit 4b Beechwood Lime Tree Way
    Chineham Park
    Basingstoke, Hampshire RG24 8WA
    United Kingdom

  • China:
    Barracuda Networks Technology Co, Ltd.
    4F Building 2 
    Shanghai New Withub S&T Creation Center
    No. 799 Hutai Road
    Shanghai, 200072
    China
     

  • Japan:
    Barracuda Networks, K.K. (Japan)
    5F, 8-3-16, Nishi-gotanda
    Shinagawa-ku, Tokyo 141-0031
    Japan
     
  • India:
    Barracuda Networks
    201, Indraprastha Equinox
    23, 100 Ft Intermediate Ring Road
    Koramangala, Bangalore 560095
    India

 

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