This article refers to Barracuda Message Archiver Legacy Release firmware or higher.
Before you replace your Barracuda Message Archiver, use the tools provided on the ADVANCED > Troubleshooting page to try to resolve the problem.
In the event that a Barracuda Message Archiver fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new unit to be shipped out within 24 hours.
US and all other regions, except those listed below
Barracuda Networks, Inc.
5225 Hellyer Avenue
San Jose, CA 95138
The Netherlands and all other EU countries
Barracuda c/o Base Logistics B.V.
Logistics Boulevard 5
4791 VC Klundert
Barracuda Networks Ltd.
Unit 4b Beechwood Lime Tree Way
Basingstoke, Hampshire RG24 8WA
Prestige Blue Chip Software Park, Block II, Level III,
#9 Hosur Road (opp Christ Uni)
Bengaluru, Karnataka, 560029
Barracuda Networks, K.K. (Japan)
5F, 8-3-16, Nishi-gotanda
Shinagawa-ku, Tokyo 141-0031