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Barracuda Message Archiver

Option 2 - ADMX with Custom Deployment

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This article refers to the Barracuda Message Archiver firmware version 5.1.x; the PST Collector is not available in firmware release 5.2 and newer.

This article describes how to configure the Barracuda PST Collector Client using the Administrative template (ADM) and deploying through custom means, for example, System Center Configuration Manager (SCCM).

For additional deployment options, refer to the Barracuda PST Collector Deployment Options.

Before Getting Started
In Barracuda Message Archiver version 4.0 and higher, ADMX files replace ADM files. ADMX files are divided into a language-neutral ADMX template and locale-specific resources, and are incorporated when editing Administrative Template policy settings.
For a thorough understanding of administering ADMX files, review the Microsoft Developer Network article Managing Group Policy ADMX Files Step-by-Step Guide.

The Barracuda Message Archiver can enable a local SMB/CIFS share called BarracudaMessageArchiverPstDrop to use for uploading .pst files for archiving. You must open ports 139 and 445 to the Barracuda Message Archiver to use PST Import via a SMB/CIFS share.

Automatic End User PST Assignment
When the Barracuda PST Collector submits a PST file to the Barracuda Message Archiver, the user's security identifier (SID), obtained from the Windows User Profile, is collected and stored. If no user SID is available at the time the PST is sent to the PST Server, automatic user assignment is not performed. However, if PST auto-assignment is unavailable, the administrator can manually assign a PST to an active AD user by right-clicking on the PST file in the BASIC > Search page in the PSTs & Tags tab.

Note that auto-assignment occurs only if:

  • The PST file is owned by a domain user at the file system level
  • The PST file is located somewhere in a profile directory of a domain user

Important
All new installations require some initial synchronization tasks to be performed between the Microsoft Exchange Server and the Barracuda Message Archiver. These tasks, including the direct import of messages, stubbing, and folder synchronization, can take a fair amount of time to complete. The Barracuda Message Archiver prioritizes these tasks over processing collected PST files. Therefore, to reduce network traffic as well as potential load on the Barracuda Message Archiver, and to ensure that even the newest PST files are imported, it is highly recommended that PST collection begin after all such initial integration tasks are complete.

There is a 100MB limit per mail item when importing from a PST file.

Enable PST Collection on the Barracuda Message Archiver

Use the following steps to enable PST collection on the Barracuda Message Archiver.

  1. Log in to your Barracuda Message Archiver as an administrator, and go to MAIL SOURCES > PST Import.
  2. In the PST Import Options section, set the Enable PST Collector option to Yes. Note that this feature does not require Enable Local SMB Share for PST imports to be enabled as the Collector uses a separate import directory.

Install the Barracuda PST Collector Server

Use the following steps to download, install, and configure the Barracuda PST Collector Server.

  1. While still logged into your Barracuda Message Archiver as admin, navigate to the USERS > Client Downloads page.
  2. Download and install the server application on a Microsoft Windows-based system in your environment that can be reached by all the systems on which the client application is to be deployed. Note that this need not be an actual server, nor does it need any special configuration; you can even use a virtual machine (VM) to function as the Server.
  3. Once the server application is installed, run the Admin Console to configure the Server:
    pst collector 01.png
  4. Enter the hostname (not the URI) of your Barracuda Message Archiver, for example, archiver.company.com, and select the desired import policy for PSTs:
    • Automatic – All PSTs are approved for transfer without any further interaction from a system administrator. Recommended.
    • Manual – A PST is approved for transfer only if that PST has been manually marked for transfer using the Admin Console. This setting always requires administrative input as each discovered PST file must be explicitly marked for import. This setting is typically used for importing only specific PST files, manually prioritizing specific PST files over others, or during testing of the Barracuda PST Collector in your environment.
    • Scheduled – A PST is approved for transfer only if the request occurs within a configured time window. This setting is typically used to restrict PST transfers to a specified time period when there is less traffic, such as after business hours.

Configure the Barracuda PST Collector Client

Use the following steps to configure the Barracuda PST Collector Client.

  1. While still logged into your Barracuda Message Archiver as admin, navigate to the USERS > Client Downloads page, and download the PST Collector. The Server MSI installs both the 32-bit and 64-bit client installers and the Barracuda PST Collector.adm file into a subdirectory of the application directory in a folder Clients. For example, C:\Program Files\Barracuda\Message Archiver\PST Collector\Clients. This directory is linked from the Start menu.
  2. Copy the .msi file(s) to a location or file share accessible to users.

Create the PST Collector Software Distribution Package

Use the following steps to configure the Barracuda PST Collector Client. Open the Configuration Manager Console and navigate to System Center Configuration Manager > Site Database > Computer Management > Software Distribution, and complete the following:

  1. Go to System Center Configuration Manager > Site Database > Computer Management > Collections and create a Collection to enable the selection of the computer resources of the targeted user computers.
  2. Go to System Center Configuration Manager > Site Database > Computer Management > Packages and use the New Package Wizard to create a distribution package specifying the UNC path of the .msi file(s) to be deployed.
  3. Use the New Distribution Points Wizard to select the distribution server(s).
  4. Use the New Advertisements Wizard to create a job to distribute the package to users; use the Schedule tab to select dates and times to run the package.

Verify Barracuda PST Collector Client Installation

Use the following steps to verify that the Barracuda PST Collector Client is installed and registered on all clients.

  1. On the system where the Barracuda PST Collector Server is installed, open the Admin Console (Start > Programs > Barracuda > Message Archiver > PST Collector).
  2. From the Reports menu, click Registered Clients; a window displays a list of all systems currently running a Barracuda PST Collector Client configured to connect to the PST Collection Server:
    registered clients36.png 
  3. Once the software is installed, it displays in the list of registered clients.
  4. Refresh the Registered Clients display on the Barracuda PST Collector Server, and verify the restarted system is registering correctly.

Monitor and Verify PST Collection

Use the following steps to monitor and verify PST collection.

  1. On the system where the Barracuda PST Collector Server is installed, open the Admin Console (Start > Programs > Barracuda > Message Archiver > PST Collector).
  2. From the Reports menu click Import Progress:
    import progress.png
    A window displays the number and size of the PST files that:
    • were discovered;
    • have completed transfer to the Barracuda Message Archiver;
    • are in the midst of a transfer;
    • are awaiting transfer;
  3. Once imports are no longer in progress, verify that the number and size of the completed PST files are as expected in the PST Collector Admin Console:
    console36.png 
  4. If there are PST files that failed to complete due to corruption or other errors, return to the main Admin Console window. From the View menu select Filter, and click Show Corrupt. A list of all such PST files displays in the main window along with detailed information including the owner, the originating client system, and creation and last modification dates. Independent investigation may be necessary for each PST file that failed to import as there can be a variety of reasons for the failure including (but not limited to):
    • the client system does not have, or does not allow, adequate access to the PST file location;
    • the PST file is too large for transfer;
    • the PST file is still in use.

      Error messages are found in various logs on the client system including those in the installation directory. If you are unable to find a cause for the PST import errors, consider enabling verbose logging or contact Barracuda Networks Technical Support for further assistance.

Assigned and Unassigned PSTs

When the Barracuda PST Collector submits a PST file to the Barracuda Message Archiver, the user's security identifier (SID), obtained from the Windows User Profile, is collected and stored.

If no user SID is available at the time the PST is sent to the PST Server, automatic user assignment is not performed. However, if auto-assignment cannot be made, the administrator can manually assign a PST to an active AD user by right-clicking on the PST file in the BASIC > Search page in the PSTs & Tags tab.

Once a PST file is enabled for processing, if the SID is resolvable via the configured LDAP source, the PST file is assigned to the appropriate user based on the LDAP lookup, and displays in the Assigned PSTs folder in the BASIC > Search page in the PSTs & Tags tab. If the SID cannot be resolved through LDAP lookup, the PST file is processed but is not assigned to a user. The PST file displays in the Unassigned PSTs folder in the BASIC > Search page in the PSTs & Tags tab.

Emails processed from an 'unassigned' PST file are available in the Search page and are available to both the Message Archiver administrator and to any user whose email address or aliases are included in the email headers.

Manually Assigning a PST

To manually assign an unassigned PST file to a user already displayed in the Assigned PSTs folder, use the following steps:

  1. Log in to the Barracuda Message Archiver as the administrator, and go to the BASIC > Search page.
  2. Click the PSTs & Tags tab, and open the Unassigned PSTs folder.
  3. Click on the unassigned PST and drag it to a user name listed in the Assigned PSTs folder.

To manually assign the PST file to a user not displayed in the Assigned PSTs folder, use the following steps:

  1. Log in to the Barracuda Message Archiver as the administrator, and go to the BASIC > Search page.
  2. Click the PSTs & Tags tab, navigate to and right-click the PST file to assign, and then click Assign PST.
  3. In the Assign PST dialog box, enter at least three characters of the email address to which to assign the PST.
  4. The Search for User field populates with all matching users; click on the user to which to assign the PST file, and click OK.

Verify Import of all Transferred PST Files

Use the following steps to confirm that all PST files are correctly transferred to the Barracuda Message Archiver, and verify that the contents of each PST file has been extracted and imported into the archive.

  1. Log into your Barracuda Message Archiver as admin, and navigate to the MAIL SOURCES > PST Import page.
  2. In the Recent PST Imports section, verify the status for all listed PST files displays as Completed: 
    recent imports36.png
  3. For any listed file, including files that did not complete, click the View Log link to display a log of what transpired during the import, or click the Report link to view a summary of the imported data.

Generate and Save a PST Collection Activity Report

  1. On the system where the Barracuda PST Collector Server is installed, open the Admin Console (Start > Programs > Barracuda > Message Archiver > PST Collector).
  2. From the File menu, click Export Discovered PST Data.
  3. Select the name and location where you want to store the data displayed in the main window. The file is saved in CSV format, suitable for reading by Microsoft Excel or similar program.

Uninstall the Barracuda PST Collector

Use the following steps to uninstall the Barracuda PST Collector from the client systems and server:

  1. Open the Configuration Manager Console and navigate to System Center Configuration Manager > Site Database > Computer Management > Software Distribution.
  2. Go to Advertisements and delete the Advertisement you created to deploy the .msi file(s).
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