Exchange Integration now supports the Exchange Web Services (EWS) protocol for connecting to Exchange Online. With the deprecation of Basic Authentication in Exchange Online at the end of October 2022, using EWS will allow Exchange Integration to continue to work with Exchange Online. You will need to configure a new Exchange Integration source, and new actions configured using that source will use EWS. In addition to ensuring that Exchange Integration will continue to connect to Exchange Online after October 2022, the switch to EWS simplifies the Exchange Integration configuration by eliminating the need to use a service account and the accompanying requirement to update the service account's permissions after creating new users with mailboxes. You must have a Microsoft 365 account with administrator privileges. Note that you will no longer need a service account to set up an Exchange Online source. Click Start New Action. In the Select Action page, click Email Import. In the Date section, select All Items. In the Schedule section, select Now for a one-time import, or click Nightly to configure an ongoing nightly data import. Expand Advanced Options, and select Import Only Conversation History.Requirement
Add a New Exchange Online Source