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How do I get the Barracuda Message Archiver Outlook Plug-In to work in a Microsoft Terminal Server?

  • Type: Knowledgebase
  • Date changed: 7 years ago
Solution #00006099


Barracuda Message Archiver, All Firmware versions



If, when using the Barracuda Message Archiver's Outlook Plug-In in a Terminal Server with Outlook 2003, you receive the error "Microsoft Office Outlook cannot provide form scripting support: This Feature not available, run setup again, click Add or Remove Features and change."

The problem is that Outlook does not, by default, provide support for scripting services when running in a Terminal Server.
The Administrator of the Terminal Server will be the most authoritative resource for a particular environment, below is a solution that may be applicable.

Microsoft has a support article regarding this issue: http://support.microsoft.com/?id=302003

The following text is taken from this Microsoft article: Microsoft recommends using one of the following methods to work around this problem.


Method 1: Copy the Outlvbs.dll file to existing installations

To do this, follow these steps:

Copy the Outlvbs.dll file from a computer that is not running Microsoft Outlook on a Terminal Server (in other words, a workstation running a full, standalone version of Office).

Copy the Outlvbs.dll file to the Program Files\Microsoft Office\Office10 folder of the affected Terminal Server computer.


If the Terminal Server is running Microsoft Office 2003, copy the Outlvbs.dll file to the Program Files\Microsoft Office\Office11 folder. If the Terminal Server is running 2007 Microsoft Office programs, copy the Outlvbs.dll file to the Program Files\Microsoft Office\Office12 folder. If the Terminal Server is running Microsoft Office 2010, copy the Outlvbs.dll file to the Program Files\Microsoft Office\Office14 folder.

Method 2: Use the Custom Installation Wizard to deploy Microsoft Office with an additional property to let the VBScript component to be installed.

To do this, follow these steps:

1. Open the Custom Installation Wizard and then create a new transform (.MST) file for the Microsoft Office installation.

2. Configure your installation requirement in the Custom Installation Wizard.

On the last available page of the Custom Installation Wizard, click Modify Setup Properties, and then add the following property name and value:

Property Name: WTSDISABLED

Value: MsInfoFiles,PPTCastCoreFiles

Both the property name and the value are case sensitive.

For Office XP, Modify Setup Properties is on page 21 of 22 of the Custom Installation Wizard.

For Office 2003, Modify Setup Properties is on page 23 of 24 of the Custom Installation Wizard.

To enable VB Script support for Outlook forms when running Outlook 2007 on a Terminal Server computer, do the following:

Install Outlook 2007 as a standalone application or as part of a 2007 Office suite.

Determine the globally unique identifier (GUID) for the product that you just installed. If you installed Outlook, use that product GUID. If you installed Office Enterprise 2007, use that product GUID. 
For more information about how to determine the GUID of the product that you installed, click the following article number to view the article in the Microsoft Knowledge Base: 928516 Description of the numbering scheme for product code GUIDs in 2007 Office suites and programs.

After you have the product GUID, run the following command at the command line:

msiexec /i <Product Code GUID of [SKUName]WW.msi> ADDLOCAL=OutlookVBScript /qb

Note: In this command, <Product Code GUID of [SKUName]WW.msi> is a placeholder for your product GUID.

For example, if you have Office Enterprise 2007 installed, your product GUID would be the following:


Therefore, the command line should appear as follows:

msiexec /i {90120000-0030-0000-0000-0000000FF1CE} ADDLOCAL=OutlookVBScript